Claims Advocate / Consultant

Are you someone who loves a client facing opportunity, working as an advocate for clients by collaborating with multiple stakeholders globally? Do you enjoy consulting with and supporting several books of business, valued at multi-million dollars in revenue? If so, we encourage you to explore the open opportunity below!

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Lead the claims process for corporate clients from start to finish, including notifying carriers of new claims, following up for acknowledgement letters and coverage positions, following up on settlements, remitting settlements to clients and handling all necessary correspondence;
• Serve as a client advocate to protect their interests in the claims process;
• Advise Aon’s clients through the claim’s process;
• Interpret the insurance policy and coverage on behalf of Aon clients;
• Assist clients and brokers on coverage issues;
• Act as a technical expert in the following fields : Commercial General Liability, Property, and some Financial Lines including cyber.
• Negotiate with insurers to obtain successful resolution of claims;
• Set-up claims protocols on accounts;
• Request and provide status updates;
• Seek consent for retention of defence counsel;
• Establish lines of communication between clients and insurance carriers;
• Maintain adequate documentation on all claims;
• Maintain up-to-date records, including file maintenance and computer data maintenance;
• Maintain strong relationships with insurers, adjusters and other experts in the industry;
• Assist Account Managers in marketing functions;
• Any and all other responsibilities as deemed necessary by claims manager to achieve the purpose of the job;

How this opportunity is different

In this role, you will work closely with the sales team to provide world class customer experience and be a part of the best-in-class client services team in the reinsurance industry. We are looking for a candidate who is excited to lead a team of technicians that support our clients wherein you are the dedicated advocate for your clients and build and implement your individual career development plan with dedicated mentors that will assist you along the way.

Skills and experience that will lead to success

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work / life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!