Director of Service Delivery

Director of Service Delivery

In Person Abbotsford BC

Reports to : CEO Leadership Team Role

About Clearbridge

Clearbridge is a growth-oriented IT services and business solutions company based in Abbotsford BC. We are customer obsessed and partner with ambitious organizations to solve real business problems using technology not just tickets and tools. Our customers rely on us to show up with clarity urgency and ownership and we take that responsibility seriously. We are scaling quickly and intentionally and we are building a leadership team that can translate vision into execution while staying deeply connected to our customers and our people.

The Opportunity

As our Director of Service Delivery you will own how we deliver work to customers across all service lines including IT Services Professional Services Development Services and Marketing Services. You will set the standard for how we show up how quickly we move and how consistently we deliver. This role sits on the leadership team and works directly with the CEO to bring structure urgency and alignment to service delivery as we scale.

If you are someone who sees gaps connects dots and feels compelled to fix what is not working all while holding the customer outlook at the centre of decision-making this role will feel like home.

What You Will Be Responsible For

Customer Delivery and Execution

• Own customer-facing execution across all service lines.
• Ensure delivery is timely high quality and aligned with customer expectations.
• Engage directly with customers on delivery execution and outcomes especially in complex or at-risk situations.
• Act as the senior escalation point for delivery issues and customer risk.
• Model strong customer-facing leadership and reinforce expectations across delivery teams.

Delivery Operations and Scale

Leadership and People Management

What We Are Looking For

Why This Role Matters

This role directly impacts :

This role will help shape how Clearbridge operates not just today but as we grow into our next stage.

Required Experience :

Director

Key Skills

Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1