DMV Customer Service Generalist, Farmville CSC, Position No. 02020

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Generalist in our Farmville Customer Service Center (CSC). The selected applicant will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV related services.

Minimum Qualifications

Customer service experience working in a fast-paced environment.

Experience using a personal computer or other automated systems.

Excellent oral and written communication skills.

Experience handling cash / credit card transactions.

Flexibility to work M-F and Saturday.

Strong organizational, time management, problem solving and multitasking skills.

Must have attention to detail, accuracy, and complete assignments on time.

Must be at least 21 years old and have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law.

Driving record should have a point balance of less than 6 demerit points and no major convictions.

Experience working in a team or group environment.

Experience interpreting and explaining complex policies and procedures.

Can lift 10 – 25 pounds.

Additional Considerations

N / A

Special Instructions

You will be provided a confirmation of receipt when your application and / or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO / AA / TT

Contact Information

Name : DMV Employment

Phone : 804-367-0528

Email : ov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their AHP Letter.