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9-1-1 POLICE DISPATCHER TRAINEE

9-1-1 POLICE DISPATCHER TRAINEE

Treasury Board of Canada SecretariatFredericton, New Brunswick
30+ days ago
Salary
CA$64,265.00–CA$86,007.00 yearly
Job description

9-1-1 POLICE DISPATCHER TRAINEE

Reference number : RCM24J-136595-000121

Selection process number : 24-RCM-EA-X-J-FRED-OCC-127313 Royal Canadian Mounted Police

Fredericton (New Brunswick)

PO-TCO-01 - LES-TO-01

64,265 to $86,007

Closing date : 31 December 2024 - 23 : 59, Pacific Time

Who can apply : Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Work environment

You don’t have to wear a uniform to make a difference!

Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public andofficer safety through the provision of information and assistance.

Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Telecommunications Operators work in Communications Centers that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?

  • Monitoring of police resources and systems with computer aided dispatch and monitoring systems
  • Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public

Safety Answering Point for 9-1-1.

  • Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
  • Shift Work ~~
  • The 9-1-1 Police Dispatch Centers operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).

    • Intent of the process

    Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

    The intent of the process is to establish a pool of qualified applicants for the training program.

    Positions may be staffed via specified term, acting appointments or assignments.

    Only the TCO-01 (trainee) who successfully complete the training program will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level (Salary : $70,688 to $86,007).

    Successful completion of the training program consists of meeting the following criteria :

  • Concern for Safety

    • Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

    Positions to be filled : Number to be determined

    Information you must provide

    Your résumé.

    A covering letter ""using proper grammar, sentence structure and paragraphs explaining why you are choosing to apply for this job posting. Include a few paragraphs describing your work experience over the past five years. Please do not include your resume as part of your cover letter as it is not required at this time.""

    In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

    A secondary school diploma, or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.

    Experience providing advice or services to the public

    Experience using a computer and computer applications (such as databases and word processing)

    Fluently bilingual in both official languages

    Communication (written)

    Ability to follow instructions

    Note : The above 2 competencies will be assessed throughout application process.)

    If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

    ASSET QUALIFICATIONS :

  • Call-taking or dispatching in a police agency
  • Experience working in an environment that requires multitasking

    • The following will be applied / assessed at a later date (essential for the job)

    Bilingual - Imperative (BBC / BBC)

    COMPETENCIES (as defined in the RCMP Competency Dictionary) :

  • Communication
  • Composure
  • Conscientiousness
  • Develops Self
  • Flexibility
  • Meeting Client Needs
  • Problem Solving
  • Teamwork

    • ABILITY TO :

  • Effectively communicate – oral and written
  • Recall details such as addresses, phone numbers and licence plates while performing other tasks
  • Prioritize
  • Read Maps
  • Type 43 w.p.m. with less than 5% error rate
  • Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

    • NOTE : The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult :

    The following may be applied / assessed at a later date (may be needed for the job)

  • Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
  • Work on short notice and overtime to meet operational needs

    • Conditions of employment

    Reliability Status security clearance - of the RCMP.

    All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and / or drug use.

  • Work shift work (24 hours a day, 7 days a week and 365 days a year)
  • Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
  • Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
  • Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

    • Other information

    The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.