General Manager - Multi-Unit - Cafe

Description

Operational Leadership

• Oversee day-to-day operations across all café locations, ensuring consistency of service, product quality, and brand standards.

• Lead and support the catering division, ensuring efficient planning, execution, and customer satisfaction for events of varying scale.

• Develop and monitor operational processes to improve workflow, efficiency, and financial performance.

• Drive continuous improvement and ensure compliance with food safety, health, and workplace regulations.

People Leadership & Culture

• Lead, mentor, and develop a team of café managers, supervisors, and hourly staff across multiple locations.

• Foster a positive, engaged, and high-performance culture built on accountability, communication, and respect.

• Recruit, train, and retain high-performing team members while modelling strong leadership presence and work ethic.

• Ensure teams are supported with the tools, information, and training they need to succeed.

Financial & Commercial Management

• Manage P&L performance across all units, monitoring key financial indicators including labour, COGS, and controllables.

• Implement systems and processes to drive revenue growth and maintain expense discipline.

• Analyze performance trends and use data to make informed operational decisions.

• Support menu innovation, product rollouts, and promotional initiatives.

Technology & Systems Management

• Optimize use of POS, scheduling, inventory, and reporting systems.

• Champion digital tools that enhance efficiency, accuracy, and communication across units.

• Ensure strong reporting, documentation, and data integrity.

Cross-Functional Collaboration

• Work closely with ownership, kitchen leadership, catering management, and administrative teams.

• Support larger strategic initiatives, expansion planning, and operational scaling as the business grows.

Requirements

• Proven experience as a multi-unit operator, ideally within café, QSR, fast casual, or hospitality environments.

• Demonstrated success in leading large teams and achieving operational and financial targets.

• Strong understanding of labour management, forecasting, budgeting, and operational analysis.

• Technologically confident with POS, scheduling, inventory, and reporting platforms.

• Exceptional communication, organizational, and leadership skills.

• A hands-on manager who leads from the floor and understands the nuances of café operations.

• Passion for hospitality and an ability to thrive in a fast-paced, growth-oriented environment.

Corporate Culture

This role is ideal for an operator who wants to build something—not just manage it. With multiple units, a strong catering arm, and continued growth on the horizon, this is a chance to step into a leadership role with long-term impact, influence, and upward potential.