Field Service Technician I- Cargo (Quebec)

Job Description

As a level one Field Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist their peers.

Possesses solid communication skills, both oral and written. Demonstrates good electronic and mechanical repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.

Ability to read and follow electrical, mechanical and hydraulic schematics to assist in isolating fault to root cause component / assembly.

Cross trains on products serviced in the field, and displays basic proficiency in servicing the X-Ray and Cargo Inspection Systems product lines.

General heavy commercial vehicle repair and setup. Willingness to work on special projects, some of high visibility, as assigned.

Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys) and repairs X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.

Conducts follow up calls with the customer to ensure satisfaction of work.

Duties & Responsibilities

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Complete and maintain product training and certification for all serviced products
• Responsible for meeting service repair and preventative maintenance needs and driving customer satisfaction
• Responsible to respond as required in accordance with customer contract requirements and manager requests
• Installs, repairs and maintains equipment in the field; Electrical, Computer (hardware and software, mechanical, hydraulics, pneumatics, vehicle and other equipment
• Provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time and returns
• Prepares formal reports
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses performance based on field support data
• Review, record and submit all expenses on time without delay
• Provide technical support to customers and other service professionals as required.
• Maintains clear and concise business communication, both oral and written
• Exercises every available measure to control and minimize costs
• Travel, overtime and work hours other than Monday-Friday may be required
• Maintain Smiths Detection core values
• Comply with and ensure department compliance with Company health, safety and environmental policies
• Comply with all applicable Canadian export control and security regulations
• Other duties as required or requested

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

Education / Training :

Associate’s Degree or Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics).

Equivalence achieved through comparative work and life experience is acceptable (>

3 years work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience :

Minimum of 3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge / Skills :

Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.

Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

Language skills :

Ability to communicate in French and English preferred.

Supervises :

While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required

Background :

This position requires security clearance vetting by Canadian Government. Applicant must successfully pass a federal background investigation.

Requirements :

• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual
• Possess excellent telephone skills
• Must be able to lift / carry 50 lbs.
• Must be able to push / pull 200 lbs.
• Must be able to move / manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Ability to work at height and climb ladders
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.

around dangerous industrial equipment.

WORK ENVIRONMENT : Work environment is typically considered to be off-site, wherever the customer of concern is located.

Service will typically be rendered at Ports and Boarder locations, airports and various other customer facilities. Working outside in elements will be required to meet customer needs.