Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Essential Duties and Responsibilities :

• Serve as the primary contact at a strategic level for your assigned portfolio of clients.
• Conduct period strategic business reviews of client accounts.
• Develop and grow relationship with clients, enabling solution expansion and upsells.
• Responsible for representing Kyriba and our solutions and services to clients.
• Coordinate activity involving other business partners at Kyriba, including CSMs, Professional Service, Finance, Development, Support, and other stakeholders.
• Responsible for timely and strategic management of customer renewals, including protection from potential churn.
• Effectively differentiate Kyriba offerings from competitive alternatives and create customer preference for Kyriba offerings, based on that differentiation.
• Negotiate with team members and business partners to define approaches and goals, especially as it relates to designing solutions to meet customer needs or defining sales action plans.
• Work with partners as needed for both customer-specific account strategies as well as overall portfolio support and growth.
• Manage internal escalations as required, ensuring accountability from other supporting teams within Kyriba.
• Effectively negotiate with multiple levels of customer management, resulting in successful closing of the sale.
• Manage and deliver quarterly revenues with accurate forecasting of the pipeline and full transparency through the status of opportunities.
• Build Pipeline, including both large, strategic opportunities as well as transactional expansions.
• Create and deliver quality presentations and proposals for customer consumption.
• Communicate with management appropriately to ensure forecasts are accurate and potential risks mitigated.

Education, Experience and Skills :

• Bachelor’s degree required.
• A minimum of 4 years of Software Sales or Business Development experience.
• Experience selling into finance preferred.
• Highly successful track record in prospecting.
• Must be articulate, organized, detail-oriented, and can multitask in a dynamic, fast-changing entrepreneurial environment.
• Ability to learn complex Treasury concepts and incorporate into daily interactions and conversations.
• Strong negotiator.
• Ability to build rapport with clients and internal teams.
• Strong phone, customer service, and interpersonal skills.
• Understand the customer’s environment and introduces new concepts to solve the customer’s problems.
• Effective listener to understand prospect needs.
• Ability to effectively communicate and advocate with internal stakeholders.
• Ability to travel 30% of the time.

Kyriba Culture and Values :

At Kyriba, we value a strong work culture and sense of community and ownership among our global team. We live by our iCare value system to demonstrate our care and commitment to our clients and to each other.

In hiring, we look for candidates that are a strong fit with our culture and values, as well as bring the talent and experience required by the position.

• Innovation : We foster innovation and entrepreneurial thinking across our team by rewarding employees for their achievements and encouraging efficiency and continual process improvement.
• Client Success : Our passion is to enable our clients’ success. We do this by understanding their needs, and developing and managing solutions that provide them the insight to effectively drive decision making within their organizations.
• Accountability : We each take personal responsibility for our actions. We are committed to our own continuous improvement and we go the extra mile to meet our clients' needs.
• Respect : We respect each other’s ideas, efforts and commitments, and embrace our diverse cultures and points of view.

We achieve our goals through teamwork, responsiveness, open communication and a positive attitude.

Excellence : We strive for excellence in all that we do and bring the passion and commitment to deliver on our promises.

We achieve excellence through leadership, teamwork, transparency and integrity, and we are committed to recognizing employee achievements.