Senior Service Delivery Manager

Interested in joining one of Canadas top performing asset managers We are looking for a SeniorServiceDeliveryManager (IT)for an existing vacancy in our IT department. Responsible for leading the delivery quality and continual improvement of IT services for internal stakeholders and business units. This role acts as the primary liaison between technology teams and the organization ensuring IT services align with business needsmeetingperformance expectations and following consistent service management practices.

The ServiceDeliveryManager will build and develop a high-performing client services team champion service excellence and ensure effective practices across incident request problem change asset and knowledge position ensures that IT delivers a consistent reliable and business-aligned service experience. By developing a strong client service function and implementing effective service management practices the Client Service Manager will significantly improve service quality stakeholder satisfaction and operational maturity across the ideal candidate combines strong technical understanding with exceptional communication leadership and service delivery officesoperateon a hybrid model with three days in-office.

The salary range for this position is $160000 - $175000. The salary rangeprovidedreflects the base salary range for this position as required by addition there is an annual performance bonus which contributes to the total compensation for this position. Further questions may be directed to the HR team during the interview process.

About Connor Clark & Lunn Financial Group

At CC&L Financial Group we understand the value of opportunity for our clients and our team. Independent and employee-owned we partner with investment professionals to grow successful asset management businesses giving them the space to innovate and truly make an impact.

With more than 40 years of history and offices across Canada and in the US the UK and India CC&L Financial Group and our multi-boutique family of affiliate firms collectively manage overCAD$179billionin client assets providing a diverse range of traditional and alternative investment products and solutions to institutional high-net-worth and retail clients.

For a closer look at how you can build your career with us we invite you to explore.

Connor Clark & Lunn Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender ethnicity religion sexual orientation or expression disability or age.

#LI-hybrid#LI-KC1