Adecco is currently seeking a Commercial Customer Support Representative to join their team for a 24-month contract basis. This role offers the opportunity to provide excellent customer service in the aerospace industry, managing customer inquiries and supporting customer orders from intake to shipment.
- Pay rate : $25-$27 / hour.
- Location : Ajax, ON
- Shifts : Rotating schedules
Weekdays 9 : 00am-5 : 00pm and 11 : 00am-7 : 00pm
Weekends 11 : 00am-7 : 00pmJob type : 24 - month contract | Full-timeHere's why you should apply :
Hires fast, pays weekly.4% vacation pay paid out on each weekly pay cheque.Medical and dental benefits once qualified.Free training programsNew and quicker onboarding processResponsibilities :
Responding to customer inquiries within 24 hours, addressing spares pricing, availability, order status, and credit requests.Actively managing a predefined customer allocation, ensuring prompt and efficient support.Analyzing CSC master data to support CSC tools and operations.Managing customer purchase orders from order intake to shipment, liaising with logistics, credit control, and warehouse teams.Identifying and solving system or tool blockers to ensure smooth order processing.Handling manual purchase order management for customers when automatic order booking is unavailable.Collaborating with the Wheels Brakes (WB) Commercial Managers to allocate parts in line with contracts.Billing for services such as On-wing Repairs, RDAS, Training, and Technical Publications.Actively coordinating Aircraft on Ground (AOG) activities, supporting urgent customer requests as per AOG rules (RFQ, order entry, deliveries).Participating in reviews and meetings, providing insights on process improvements.Requirements :
Must be legally eligible to work and reside in Canada.Diploma in Business Administration or equivalent.Proven experience in front office customer services / account management, preferably in the aerospace industry.Proficiency in SAP and MS Office Suite (Word, Excel, PowerPoint, Outlook).Fluency in English is required, with additional fluency in Portuguese, Spanish, or French being a preferred asset.Excellent verbal and written English communication skills, with the ability to interact effectively with diverse teams.Strong analytical and problem-solving abilities to identify and resolve blockers.Must be able to pass CGP and criminal background checks.Apply now to this Commercial Customer Support Representative job in Ajax, ON for immediate employment consideration. Our dynamic team of recruiters will reach out if you qualify for this role.
To find out more about Adecco Perks and what we can do for you please visit the link here : https : / / www.adecco.com / en-ca / job-seekers / benefits
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CAB1050
