Job Opportunities Bilingual Claims Service Ambassador
- Full-time
- Part-time
- Permanent
Job ID:9704
Employment Type:For Future Consideration. We are always interested in connecting with qualified candidates for our Claims Service Ambassador Department. This requisition is designed to connect with talent for future opportunities.
Working Business Language:Bilingual in French and English. This role requires regular interaction with customers in Canada where the business languages utilized are both English and such the successful candidate must be fully proficient in English and French.
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $43000- $55000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Ottawa ON; Montreal QC; Moncton NB; Dartmouth; NS; Edmonton AB; Calgary AB; Vancouver BC; Winnipeg MB.
The Wawanesa Mutual Insurance Company (Wawanesa Mutual) founded in 1896 is one of Canadas largest mutual insurers with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual with its National Headquarters in Winnipeg is the parent company of Wawanesa Life which provides life insurance products and services throughout Canada and Western Financial Group which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada and we are home to more than 3300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities donating more than $3.5 million annually to charitable organizations including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitobas Top Employers. To learn more visit .
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
As a Claims Service Ambassador you would contribute to Wawanesas goal of delivering an exceptional and consistent claims experience within a fastpaced call center environment by handling a high volume of inbound calls including first notice of loss (FNOL) for auto and property claims.
Job Responsibilities
- Answer inbound queue inquiries and new claims while applying commitment to accuracy efficiency and knowledge to deliver a consitent and positive member experience.
- Provide direction and support to our members and stakeholders throughout the claims process by providing exceptional service delivered with empathy.
- Ensure timely and proactive communication through voice to voice digital and written correspondence ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Within a limited scope adjust claim in a proactive manner.
- Within a limited scope interpret policy wordings determine policy coverage and communicate coveragedecisions to members.
- Evaluate relevant information from sources such as appraisers third party adjusters contractors and repair facilities to quantify losses.
- Within a limited scope evaluate losses to determine liability.
- Coordinate services with vendors such as: appraisers rental companies repair facilities and other business partners inside and outside the organization.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Perform other duties as assigned.
Qualifications
- Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
- 2-3 years of customer service experience.
- Bilingualism in French and English.
- Able to handle large call volumes on a daily basis within a call center environment.
- Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
- Excellent communication skills; listening written and spoken.
- Good time management and organizational skills with the ability to prioritize and multi-task in a fast paced changing environment.
- Typing proficiency of 4050 words per minute with a high level of accuracy while handling customer interactions.
- Proficient in Microsoft Office Suite & MS Teams.
Diversity Equity Inclusion& Belonging
At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.
We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .
All Wawanesa job applicants are subject to Wawanesas .
Please note that the recruitment process for this position may involve the use of AI tools to screen assess or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
Key Skills
Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill
Experience: years
Vacancy: 1
Monthly Salary Salary: 43000 - 55000
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