Company Summary

Come work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance default solutions and other real estate related products and services to legal lending valuation and real estate professionals across Canada. With FCT you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge purpose and the opportunity to grow both personally and professionally in a team-oriented environment youll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business and we actively work towards it every day.

As a Customer Service Specialist you are responsible for creating a remarkable experience for our clients via inbound and outbound calls. It is crucial in this role that you are professional and friendly along with strong attention to detail and the ability to think critically and your role as a Customer Service Specialist you are an expert on the process and requirements and provide call support to our customers. You are adept at solving problems de-escalating calls and providing support working toward first contact resolution.

HERES HOW YOULL CONTRIBUTE:

• Ensure optimum servicing to our client base by handling inbound and outbound calls for service in a friendly and professional manner
• Receive and process orders for Title Insurance by phone fax and internet
• Address and advise lawyers on any issues related to their specific files
• Educate customers on Title Insurance and the various products FCT offers
• Maintain high level of professionalism with clients
• Maintain up to date knowledge of processes and policies for multiple clients in order to provide accurate and complete information team support and first call resolution

HERES WHAT YOULL BRING:

• Minimum 2-3 years of customer service experience in a call center environment
• Real Estate law firm experience with a Legal Assistant/Law Clerk diploma and/or Real Estate Mortgage Industry Experience
• Exceptional phone manner with strong communications and interpersonal skills
• Proven ability to problem solve and prioritize issues
• Detail oriented and proven ability to multi-task in a fast-paced environment
• Ability to exercise good judgment in protecting confidential information
• Intermediate computer skills in MS Office products (Word Excel and PowerPoint);
• Our core hours of operation are 8:00 a.m.- 8:00 p.m. Monday through Friday. Candidates must be flexible to work within these shifts.

The Great Place to Work Institute has named FCT one of Canadas Top 50 Best Workplaces and one of the Best Workplaces in Canada for Women. Were also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us you will not only be part of an award-winning organization you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

Total Direct Compensation:

44970 - 54030

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g. base pay plus any expected incentives or allowances where applicable)

HERES WHAT SETS US APART:

Through mentoring innovative tools and a variety of programs that engage and reward we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canadas Top 50 Best Workplaces Best Workplaces in Canada for Financial Services & Insurance Best Workplaces in Canada for Women Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. Were also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us you will not only be part of an award-winning organization you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act a request for accommodation will be accepted as part of FCTs hiring process.

To avoid any delays in the recruitment process if you require accommodation to apply please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment hiring placements transfers promotions training compensation benefits discipline and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race colour place of origin ethnic origin citizenship handicap (including mental and physical disability) sex sexual orientation gender identity and expression creed (religion) marital status family status (being in a parent/child relationship) age or any other basis prohibited by the applicable provincial or federal human rights legislation.