Epicor (Kinetic) ERP Technical Support Analyst

Job Description

Role: IT Support Specialist - Epicor (Kinetic) ERP Technical Support Analyst
Location: Mississauga - On-site
Salary: $65,000 - 70,000 per yearPosition Summary:
The IT Support Specialist will report to the IT Manager and deliver end-to-end technical support across the organization. This includes setup and maintenance of hardware, software, and communications systems, as well as hands-on support for Epicor ERP, EDI systems, printers, and inventory tools.

The role plays a key part in employee onboarding, documentation, and driving technology upgrades including AI implementation initiatives.Key Responsibilities:

• Set up workstations, equipment, and user accounts for new hires; provide support on their first day.
• Install, configure, and maintain PCs, laptops, printers, wireless devices, and mobile phones.
• Troubleshoot and resolve hardware, software, and network issues.
• Support Epicor ERP (or Kinetic) including resolving user issues, implementing new modules, and assisting with upgrades.
• Provide hands-on support for EDI customers using Gentran (IBM Sterling).
• Maintain and update technical documentation, SOPs, and user guides.
• Assist with hardware and software inventory management and tracking.
• Research, test, and deploy AI tools to enhance operational efficiency.
• Implement backup and recovery procedures.
• Manage and troubleshoot Microsoft server platforms, Active Directory, Exchange, and Cisco networking equipment.
• Configure and maintain the company phone system and other IT devices.
• Collaborate with third-party vendors for hardware/software support and quotes.
• Contribute to various IT projects as assigned by the IT Manager.

Required Skills:

• Minimum 3 years of experience in IT support and enterprise system administration
• Hands-on experience with Epicor ERP or Kinetic
• Strong working knowledge of Windows Domains, Active Directory, and Microsoft Exchange
• Experience with EDI systems, specifically Gentran/IBM Sterling
• Familiarity with Cisco networking infrastructure, server hardware, and storage systems
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
• Strong documentation and reporting skills
• Post-secondary diploma or degree in Computer Science or a related field

Work Environment:

• On-site role requiring daily physical presence at the office
• Hands-on troubleshooting and user support is a key component