Senior Product Manager, User Experience

PocketPillsSurrey, BC, Canada

3 days ago

Job description

Job Description

Salary :

Pocketpills is Canada’s online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of healthcare professionals, technologists, customer service working to provide personalized care, support and timely medications for our members. Through our easy-to-use app and website, members can fill prescriptions, order refills and consult with certified health care professionals—wherever and whenever they need. With a presence across multiple provinces in Canada, we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canada’s fastest-growing health tech companies, with more than 500,000 members and counting.

At Pocketpills, we prioritize a member-focused approach and seek passionate individuals who resonate with our core values : People First, Celebrate the Why!, Be Accountable, Act with Honesty and Integrity, and Think Big, Start Small, Move Fast.

Join us in making a meaningful impact in health-tech!

Position

We are looking for a creative and motivated Senior Product Manager, User Experience to join our team of experienced professionals dedicated to improving user experiences and making healthcare more accessible for our members.

Job Duties

Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels
Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience
Collaborating with cross-functional teams, such as marketing, product, engineering, pharmacists, fulfillment and the customer service team, to align customer experience efforts with business goals and objectives
Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders
Utilize user feedback, analytics, and user behavior data to drive iterative improvements and maintain a user-centric approach throughout the product development lifecycle.
Partner with our UX Research team, employ design thinking methodologies, and leverage data-driven insights to identify opportunities for simplification and differentiation in the app experience.
Develop and drive the product roadmap, communicate plans, progress, and challenges effectively to stakeholders at all levels, emphasizing the importance of delivering value to our customers and a great experience.

Qualifications & Experience

A degree in computer science, engineering, or related fields; or significant experience working with tech teams.

4+ years of experience as a product manager, including multiple roadmap cycles.

Extensive understanding of mobile and web platforms

Excellent verbal and written communication skills with proven ability to present concepts, ideas, and insights to the project team and clients

Background in project research and management, and a strong portfolio of design projects

Comfortable with analytics and reporting tools to drive product decisions; capable of independent data gathering and analysis.

Comfortable working cross-functionally with customer care, fulfillment operations, marketing, etc.

Ability to work in a fast-paced and agile development environment.

Excited about working in a startup, learning and solving problems without getting constrained by current knowledge or experience.

Benefits :

Join our team and enjoy a benefits package designed to support your health and well-being, including dental and vision care, as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance, you’ll receive paid time off, including vacation days. Additionally, we offer a Group Retirement Savings Plan (GRSP). Experience a workplace that truly cares about you!

The annual compensation is based on a number of factors and may vary depending on job-related knowledge, skills, experience and alignment to the market .

Status : Full Time

Location : Surrey, BC