Building Automation Technical Support Manager

Acuity Inc. (NYSE : AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

The Technical Support Manager leads the Americas Technical Support function, ensuring the delivery of high-quality, timely, and consistent technical assistance to our clients. This role drives team performance, fosters people development, and champions process efficiency and cross‑functional collaboration to meet service‑level commitments and deliver an exceptional customer experience within a fast‑paced technical environment.

Key Tasks & Responsibilities (Essential Functions)

Leadership & People Development

• Lead, coach, and develop the Technical Support team, fostering engagement, collaboration, and exceptional service.
• Conduct regular one‑on‑ones, performance reviews, and development plans to strengthen technical expertise and customer‑facing effectiveness.
• Execute CX tactical initiatives related to the Technical Support function and team development.

Operational Performance & Reporting

Continuous Improvement & Process Optimization

Cross-Functional Collaboration

Skills and Minimum Experience Required

Education and Experience :

Technical Skills :

Leadership & Core Competencies :

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities : As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922‑9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved / engaged vendor but does not have the appropriate approvals to be engaged on a search.

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French‑language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.

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