Dispatcher / Scheduler - 1year contract

AFL is a leader in the infrastructure landscape, delivering engineering, construction, and field services for critical infrastructure providers across Canada and the U.S. Our highly skilled and experienced professionals design, build, connect, and maintain the critical systems and networks that power modern communities and industries — keeping people, businesses, and services seamlessly connected. From our roots in telecommunications, where we are recognized as trusted experts with a proven track record of delivering large‑scale, end‑to‑end, high‑impact projects for Canada’s largest telecommunications providers, to servicing and maintaining water and power meter systems, AFL Network Services ensures critical infrastructure and systems are expertly deployed and maintained.

Are you ready to take your career to the next level with a leading company in the telecommunications industry? America Fujikura Limited (AFL) is on the hunt for dynamic, customer‑focused Dispatcher / Scheduler to join our Canadian Operations. Note - this is a 1 year contract

Location

Surrey, BC Office / Whs

6 - 13120 76 Ave

Surrey, BC V3W2V6, CAN

Calgary, AB Warehouse

224 61 Ave SE

Calgary, AB T2H0R2, CAN

What You’ll Do

Under the direction of the Dispatch Manager, the Dispatcher / Scheduler is responsible for dispatching field‑based technicians professionally, efficiently, and with a high degree of quality. In addition, the incumbent handles calls from AFL’s clients, dispatchers, and technicians to facilitate the efficient completion of work and satisfy customer requirements.

• Dispatch field technicians upon customer request (per Service Level Agreement).
• Ensure all calls and emails are addressed and all appointments are completed daily.
• Monitor daily workload in assigned geographical areas to ensure customers’ requirements are met.
• Assess daily workload and determine if any adjustments to the location of on‑shift techs is required, including contacting technicians to update any changes or to assist with additional work to cover absent techs or high work volume.
• Handle high volume of inbound and outbound calls with clients, customers and technicians ensuring an exceptional customer service experience with every interaction.
• Maintain and address email requests from client and field.
• Create reports for the AFL dispatch (End of Day Report), for internal use, and for billing purposes.
• Help build and maintain positive relations within the team.
• Protect organization’s values by keeping information confidential.
• Perform other administrative and miscellaneous duties as requested, directed, or assigned.
• Adhere to and promote the environmental, health & safety policies of AFL.

Personal Qualities

What We Are Looking For

Working Conditions

Why AFL?

AFL is a global leader in the telecommunications industry, providing cutting‑edge network technology and solutions to customers around the world. At AFL, we’re committed to diversity and inclusion, recognizing that our team members’ unique contributions help us provide superior service and create better solutions. We provide best‑in‑class training to ensure you have everything you need to succeed and grow.

Ready to Join Us?

If you’re passionate about customer service, technology, and telecommunications, we want to hear from you! AFL offers you the chance to grow your career with a leader in the field while being part of a team that values innovation, safety, and continuous learning.

We welcome diversity and encourage individuals of all backgrounds to apply!

Equal Opportunity

We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process, contact NS-Recruitment@AFLGlobal.com. We are an equal opportunity employer and value diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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