Assistant Service Manager

About the Role

CENTRIX Control Solutions has an immediate opening for an Assistant Service Manager based in our Edmonton branch.

As the Assistant Service Manager you’ll play a key role in ensuring the smooth and efficient operation of our Service Department. This hands‑on leadership role oversees daily shop activities, team performance, budgeting, safety programs and customer support. You’ll collaborate closely with multiple departments to maintain operational excellence, support our technicians and deliver exceptional service to our customers across Western Canada.

This position is ideal for a self‑motivated individual with strong organizational and people leadership skills who thrives in a fast‑paced technical environment. You’ll help drive strategic initiatives, champion safety and quality and contribute to the ongoing growth and success of our service operations.

Snapshot of How You’ll Contribute to Our Team

Duties and Responsibilities include :

• Prepare the Service Shop yearly budget and CAPEX projections and execute to plan.
• Maintain the operational viability of service shops to support key product lines including assembly, testing, warranty and service.
• Maintain all required certifications and code requirements.
• Oversee the recruitment, development, performance management and disciplinary processes for all service personnel.
• Oversee Service Department administrative functions including weekly payroll approval, monitoring and approval of sick days and coordination / approval of service personnel holidays.
• Manage all service personnel, including oversight of technical training, safety and quality compliance.
• Manage shop loading and balance assembly, in‑house service and field service operations to ensure efficiency and customer satisfaction.
• Lead and manage the Health & Safety program within the Service Department to maintain compliance and foster a strong safety culture.
• Provide support and direction for all in‑house training programs as required.
• Travel frequently to support the Western Canada customer base, attend training seminars across North America and maintain relationships with principals and partners.
• Demonstrate an entrepreneurial mindset to identify, pursue and secure new business opportunities and customers.
• CCS provides significant training and support; however this role requires a self‑motivated individual who is willing to proactively advance their product knowledge across all represented product lines as directed by Sales and Management.
• Collaborate closely with Management, Sales, HS&E, Quality, Purchasing and other CCS departments to drive strategic initiatives, ensure alignment on service delivery and sales strategies and support continuous improvement across all operations.
• Build and maintain strong partnerships with customers to foster cooperation and promote CCS product offerings.

Who We’re Looking For

The ideal Assistant Service Manager candidate possesses the following qualifications :

Minimum qualifications include passing CENTRIX’s background checks and the ability to drive (must be able to provide a current driver’s abstract which shows you are in good standing).

Benefits

CENTRIX employees must apply via our internal portal.

Centrix is committed to creating accessible environments for our applicants and employees. If you require accommodation or special assistance at any stage of the application process and employment please contact us with your request. Your information will be treated as confidential.

Ready to build your career and realize your full potential? Apply now and join the flow!

CENTRIX. Real People. Real Service. Real Solutions.

CENTRIX is a family of real world problem solvers. We are a trusted independent Canadian control solutions partner who offers an agile expert team of technical problem solvers providing reliable access to innovative products and services for industry and communities across Western Canada. We provide measurement and control equipment to the Oil & Gas Industrial and Municipal market sectors in Western Canada.

Centrix is committed to providing an inclusive and accessible candidate experience.

Accommodations are available upon request. We thank all candidates for their interest; however only those shortlisted will be contacted.

CENTRIX Control Solutions is proud to be part of the Deschènes Group which has been recognized as one of Canada’s Best Managed Companies for 12 straight years. This great result is only made possible by the commitment of all employees within the Deschènes Group which has been a Platinum Member the highest level of recognition that can be achieved within this awards program since 2015.

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