Bank Credit Services Representative (Bilingual) - S
CT BankOntario4 days ago
Job type
- Full-time
Job descriptionIndividuals with 2+ years of strong customer services skills and / or collection experience Strong communicators who have passion for problem solving and conflict resolution Ability to handle stressful situations with composure Computer knowledge and experience Collaborative team players with superior influencing skills, who build relationships with peers and customers. Customer focused, who go above and beyond to respond to the evolving needs of our customers Solutions oriented and outcome focused, with a strong attention to detail Team players with strong communications skills, who build relationships easily
This is a bilingual role. Candidates will be required to speak both English and French fluently.
What you’ll do :
- Conduct primarily outbound calls to our customers, offering education, guidance and assistance in order to obtain a payment commitment
- When required, create a payment plan that will help satisfy the delinquency of accounts
- Ensure that information has been updated and recorded properly
- Identify an appropriate payment plan to recover the past due amounts through effective questioning to determine individual financial situations
- Build strong customer interactions using the Art of Communication model
What you bring :
We are looking for high performing individuals who are :
Hours of our contact centre are :
Monday to Friday 7am-9pm
Saturday 8am-6pm
Sunday 1pm-5pm
Shifts will be primarily evenings and weekends, you must be available during evenings and weekends to be considered.