Central Registration & Scheduling Clerk - Temporary Part-time (Multi-Site)

Central Registration & Scheduling Clerk - Temporary Part-time (Multi‑Site)

Apply for the Central Registration & Scheduling Clerk – Temporary Part‑time (Multi‑Site) role at Muskoka Algonquin Healthcare (MAHC). MAHC is a multi‑site organization that includes Huntsville District Memorial Hospital Site and South Muskoka Memorial Hospital Site.

Responsibilities

• Answer incoming telephone calls on the main switchboard, connecting callers to the appropriate person or department after ascertaining the nature of the call.
• Greet patients and visitors, providing basic information and directions to the appropriate contacts or services.
• Respond to inquiries regarding patient status using the hospital computer system and / or patient lists.
• Respond to and announce Code Alerts.
• Direct calls in emergency situations.
• Assist individuals wishing to pick‑up or drop‑off packages during off hours.
• Ensure patient registration functions (inpatient / outpatient) are carried out efficiently by interviewing patients / families to collect and process registration information.
• Process admissions, discharges, and transfers.
• Receive and process appointment / test requisitions in accordance with the appropriate procedures and protocols efficiently.
• Respond to patient telephone calls to book appointments and schedule them via telephone.
• Interview patients to collect / validate demographics, financial data, and other required information, advising the patient of any needed items to bring.
• Provide appointment preparation instructions.
• Call the patient’s physician office directly or notify the patient directly regarding scheduling changes and / or cancellations of procedures.

Required Education & Certification

Required Skills & Experience

Additional Perks

Additional Information

Location : Multi‑site – working on site at both the South Muskoka Memorial Hospital in Bracebridge and Huntsville District Memorial Hospital in Huntsville. Applicants must reside within 125 km of one of the campuses or be willing to relocate prior to starting. Exceptions may be considered on a case‑by‑case basis.

Hours of Work : Must be available to work shifts including days, evenings, nights, and weekends. Shifts and hours may change according to departmental requirements and the collective agreement.

Recruitment Process : Submit your cover letter and résumé as a PDF or Word document to the posting by the closing date. Applicants must submit through this posting; email or paper submissions will not be accepted unless otherwise indicated.

E‑E‑O and Accommodation : MAHC is committed to an inclusive workplace. We encourage applicants from all equity‑deserving groups. Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for the interview, please advise us at the time of scheduling.

Conditions of Employment for External Hires :

MAHC reserves the right to conduct interviews or other applicable testing where required.

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