Customer Service Agent

Seize the opportunity to become the next Customer Service Agent - Industrial Division in the heart of Ville Saint-Laurent.

We are recruiting a bilingual and versatile professional for a full-time permanent position within an industrial company renowned for its stability and the longevity of its employees. Your role will be crucial: ensuring excellent B2B customer service, focused on problem-solving and the complete management of orders via an ERP system (AS/400).

If you are looking for a rewarding role in Ville Saint-Laurent where your expertise is rewarded with a competitive salary ($48k - $53k), excellent benefits, and monthly bonuses based on quality, this opportunity is for you. Professional stability and geographical proximity are major assets for this role.

Advantages
Competitive Salary: Hourly rate between $24.00 and $26.00 ($48,000 to $53,000 annually), depending on experience.

Bonus/Incentive: Monthly incentive program (non-sales related) offering up to $150 - $300.

Group Insurance: Coverage paid 50/50 by the employer and the employee after 3 months.

Favorable Vacation Policy: Two (2) weeks of vacation to start, with the possibility of adjustment up to three (3) weeks to recognize prior experience.

Extended Paid Holidays: Six (6) extra paid holidays (three at Christmas and three at Easter).

Job Stability: Join a team with significant tenure (average of 11 to 12 years of experience).

Responsibilities
The Customer Service Agent - Industrial Division will play a varied and essential role:

Communication Management: Answer incoming calls and manage a shared email inbox to process customer requests.

Order Processing: Enter, modify, track, and manage customer orders within the AS/400 system.

Internal Support: Provide first-level technical assistance (depending on the questions) and use the Inside Sales platform for information retrieval.

Versatility: Provide counter and showroom support and coverage during peak periods, breaks, or staff absences (flexibility required).

Client Consulting: Identify and suggest complementary products to enhance the customer experience (without direct sales targets).

Qualifications
To succeed as a Customer Service Agent - Industrial Division in Ville Saint-Laurent, you must possess the following qualities:

Bilingualism: Essential proficiency in French and English (oral and written) is mandatory.

Location and Presence: Must be able to work 100% in the office and reside within a reliable commuting distance (proximity to Ville Saint-Laurent is a key requirement for stability).

Technical Skills: Demonstrated ability to quickly learn and master new software or systems (such as AS/400) and manage complex information related to over 150,000 different products.

Relevant Experience: Experience in customer service (preferably with tangible products or in a quality-focused contact center environment).

Adaptability: A flexible person, willing to help colleagues and adapt to different tasks (phone, email, counter, showroom).

Summary
Instructions to Apply
Interested candidates are invited to submit their CV without delay to my email :
joelle.destinee.lembe-beina@randstad.ca


Referral Bonus: Please feel free to mention the possibility of a referral if you know someone who fits this role. A referral bonus may be offered if your candidate is hired.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.