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Seasonal Customer Experience Representative
Seasonal Customer Experience RepresentativeIndigo • Brossard, QC, CA
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Seasonal Customer Experience Representative

Seasonal Customer Experience Representative

Indigo • Brossard, QC, CA
30+ days ago
Job type
  • Full-time
Job description

Company Description

Nous consacrons nos efforts à créer des expériences et à raconter des histoires et nous sommes toujours à la recherche de gens brillants, énergiques et axés sur le service à la clientèle pour nous aider à réaliser notre mission. Nous offrons donc une variété d’occasions intéressantes à des candidats qui partagent notre passion et qui veulent se joindre à une culture dynamique et enrichissante, que ce soit au siège social, dans nos centres de distribution ou dans l’un de nos 170 magasins Indigo, Indigospirit, Chapters et Coles au Canada.

À PROPOS DE NOUS

  • Nous adorons les livres et les belles choses.
  • Nous sommes LE grand magasin culturel au Canada.
  • Les livres sont le cœur et l’âme de notre quotidien, mais ça ne s’arrête pas là…

Nous jouons selon nos propres règles, les voici  :

  • Notre raison d’être est d’embellir la vie de nos clients grâce aux services et aux produits que nous leur proposons.
  • Notre travail consiste à créer des moments agréables pour nos clients.
  • Avec nos collègues, nous tenons à nous comporter de la même façon que nous le faisons avec nos amis chers.
  • Nous nous incitons mutuellement à faire de notre mieux.
  • Nous cherchons constamment à stimuler la créativité et à encourager l’innovation.
  • Nous redonnons aux collectivités dans lesquelles nous œuvrons.
  • Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

    WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…
  • We play by the following rules :

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate
  • Job Description

    VOTRE RÔLE

    Vous cultivez un environnement qui promeut des expériences authentiques tant pour les clients que pour les employés, guidées par la culture de l’entreprise et par notre mission d’embellir la vie de nos clients. Vous incarnez les croyances d’Indigo en faisant preuve d’authenticité, en cherchant à inspirer les gens et en connaissant vos clients. Vous influencez les clients grâce aux histoires que vous racontez, tout en les reliant à la marque Indigo.

  • Susciter l’intérêt et éveiller l’inspiration de nos clients en magasin
  • Créer de véritables liens
  • Contribuer à offrir une ambiance chaleureuse et invitante dans nos magasins
  • Miser sur nos produits pour vous aider à illustrer les histoires que vous racontez
  • Embellir la vie de nos clients
  • Proposer un assortiment de produits personnalisés pour chaque client
  • Laisser une impression durable
  • Veille à ce que l’équipe soit la plus engagée possible et à ce que le magasin obtienne le meilleur taux de satisfaction de la clientèle possible
  • Incarne les caractéristiques très performantes d’Indigo
  • Cherche des renseignements sur les nouveaux articles, promotions et programmes
  • Contribue à un environnement où chaque membre du personnel sait que sa santé et sa sécurité sont des priorités essentielles et où chaque membre du personnel participe de façon active au maintien de la santé et de la sécurité des employés et des clients
  • Répond à la rétroaction des clients en temps opportun.
  • Se responsabilise soi-même et responsabilise les autres membres du personnel
  • Se charge de son propre développement professionnel et offre de la rétroaction continue à l’équipe de direction
  • Offre des idées à l’équipe de direction pour améliorer l’expérience des clients et des employés
  • WHAT YOU’LL DO

    You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo’s High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience
  • Qualifications

  • De l’expérience dans le domaine du commerce au détail est préférée, mais elle n’est pas requise
  • Adaptabilité, flexibilité et volonté d’apprendre de nouvelles choses et d’être exposé à tous les aspects de l’exploitation du magasin
  • Un engagement manifeste envers la création d’un environnement exceptionnel tant pour les clients que pour les employés
  • La capacité de circuler sur la surface de vente pendant de longues périodes
  • La capacité de soulever des articles moyennement lourds et lourds, allant jusqu’à 40 lb, en utilisant l’équipement et les techniques appropriées
  • Horaire flexible, pouvant travailler le soir, les fins de semaine, la nuit, tôt le matin et les jours fériés (le cas échéant)
  • Le bilinguisme (anglais / français) est requis pour tous les postes au Québec.
  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French / English) is required for all positions in Québec; other languages an asset
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    Seasonal Customer Experience Representative • Brossard, QC, CA

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