Oshawa Site Support Analyst

Job Description

Vacancy Status :

This posting is not for an existing vacancy within the organization and is open to new applications.

AI Disclosure :

As part of the application process Artificial Intelligence will be used in the hiring process for this role.

Onsite - This role is categorized as onsite. This means the successful candidate is expected to report to Oshawa Assembly on a full-time basis.

As a Site Support Analyst you will be responsible for maintaining analyzing troubleshooting and repairing computer systems hardware and peripherals. You will also document maintain upgrade and replace hardware and software systems as needed.

This role is responsible for monitoring service delivery and health of the environment Frequent contact with others outside the work group. You will be responsible for the following :

Need to be familiar with a variety of the fields concepts practices and procedures.

Relies on experience and judgment to plan and accomplish goals.

Performs a variety of complicated tasks.

Training education and / or experience in Computer Operations.

Other experience in computer hosting Data center operations etc

Key Responsibilities

Operational Support

Provide front-line IT support for all onsite technology including PCs handheld scanners printers thin clients kiosks VoIP phones WMS terminals and warehouse IoT devices.

Troubleshoot diagnose and resolve hardware software and network connectivity issues.

Execute daily operational checks to ensure devices networks and automation systems are functioning correctly.

Support user account requests onboarding / offboarding access changes and workstation deployments.

Perform device imaging patching firmware updates and lifecycle management.

Automation & Warehouse Systems

Support automated systems including ASRS AutoStore ICS printers and MEC-connected equipment.

Assist engineers and vendors with onsite troubleshooting during outages or maintenance windows.

Maintain operational continuity during ASRS or automation-related incidents.

Project & Deployment Support

Support enterprise initiatives including WMS Infor rollouts 802.1x deployment OSWAT digital slotting and network modernization.

Participate in go-live activities cutovers weekend maintenance windows and after-hours support as needed.

Conduct onsite validation testing and provide feedback to project teams.

Execute device and infrastructure readiness tasks for new facility expansions (ex : Davison Road).

Data & Extract Reduction

Assist with extract cleanup data verification and process improvement work to reduce manual nonvalue-added tasks at the site.

Partner with operations teams to ensure consistent reporting accuracy and compliance with CCA standards.

Site Documentation & Standards

Maintain site inventory of IT assets and ensure compliance with GM security policies.

Keep process documentation knowledge articles and troubleshooting guides up to date.

Contribute to standardization of configurations device setup and IT workflows across all CCA sites.

Collaboration & Customer Service

Partner with site leadership supervisors and operators to understand issues impacting throughput or quality.

Escalate high-impact issues to central teams (Network Cybersecurity WMS ASRS Engineering etc.).

Demonstrate strong communication and customer-service skills aligned with GM core behaviors (One Team Its On Me Innovate & Embrace Change).

Effective Communication :

Uses effective written and verbal communication to collaborate with crossfunctional teams and facilitate discussions that prioritize customer needs.

Knowledge :

Intermediate knowledge of the ITIL framework with the ability to apply service management principles to streamline IT operations including incident change and problem management.

Advanced proficiency in configuring troubleshooting and optimizing computerized systems including desktops laptops mobile devices and peripheral hardware across diverse environments.

Advanced understanding of remote support tools and incident ticketing systems enabling efficient resolution of technical issues accurate documentation and effective communication with end users and support teams.

Additional Job Description Your Skills & Abilities (Required Qualifications) :

Success obtained a College Diploma or University Degree in a related field and / or equivalent experience.

Possess 3-5 years of IT experience supporting end-user devices in an enterprise environment. (PC printers scanners mobile phones tablets etc.)

Experience with basic network concepts

Ability to work on rotating shifts Weekends and Holidays when required.

What Will Give You A Competitive Edge

Demonstrates excellent analytical thinking effective communication and strong interpersonal skills.

Hands-on IT support experience in manufacturing or industrial environments

Proficiency in troubleshooting and repairing PCs laptops tablets printers and peripherals

Strong Windows support skills including remote assistance and desktop management

Working knowledge of LAN / WAN wireless and TCP / IP protocols.

Familiarity with IT security tools and practices

Excellent problem-solving communication and collaboration abilities

Ability to support Android Apple and Windows devices in enterprise environments

The ability to work effectively with and as part of a team fostering collaboration accountability and shared success.

Compensation :

The salary range for this role is $64100.00 to $96200.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Benefits :

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits in addition to many others :

Paid time off including vacation days holidays and supplemental benefits for pregnancy parental and adoption leave.

Healthcare dental and vision benefits including health care spending account and wellness incentive.

Life insurance plans to cover you and your family.

Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.

GM Vehicle Purchase Plan for you your family and friends.

RELOCATION IS NOT PROVIDED FOR THIS POSITION.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and / or a pre-employment screening prior to beginning employment. To learn more visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Required Experience :

IC

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 64100 - 96200