Job Description
About the role
Status : Full Time Temporary (4 Months)
Location : Work from home in any Canadian province
As Claims Specialist, you’ll be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing Veterans Affairs Canada. This is a customer service and clerical role that will suit a detail-oriented individual who is willing to learn. This position requires a high level of confidentiality pertaining to client records and financial information.
What you'll do
- Work with the User Support Team to resolve participant claim issues by responding to questions and resolving tickets in our ticketing system
- Provide back up for User Support Team as needed – answering calls from participants and service delivery staff
- Process client claims and service provider invoices in case management system accurately and ensures contractual and legislative requirements are met
- Review, processes, and invoices all RSVP services to the contractual standard as needed
- Provide quality assurance for claims / invoices processed by other Claims Specialists
- Answer inquiries from field staff regarding claims and other administrative questions via phone and secure message
- Prepare cheques and EFT payments
- Filing, mailing, scanning and other administrative tasks
Qualifications
What you bring
Proficient in MS Excel and WordAbility to prioritize and problem solveAbility to work independently and in a team environmentWillingness to learn and enhance skillsStrong interpersonal skillsDetail oriented in a fast-paced continually changing environmentPrevious experience in claims processing or financial services environmentHigh level of confidentiality; employment contingent on Security Clearance – Reliability StatusFor complete job requirements, see the full Job Description here .
Additional Information
What we offer
Competitive salary of $48,125 per yearOngoing learning and development opportunitiesGenerous time off policy to encourage work / life balanceA diverse and inclusive workplace with a track record of high employee engagement and teamworkThe opportunity to do work that makes a difference!ICRSVPADMIN
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.
WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.