Operations Coordinator (CMO) - Montreal

Doka is a world leader in providing innovative formwork, solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With more than 180 sales and logistics facilities in over 60 countries in Europe, the Americas, Asia Pacific, Middle East and Africa, Doka has a high-performing distribution network for advice, customer service and technical support on the spot and ensures that equipment is swiftly provided – no matter how big and complex the project. Doka employs about 9,000 people worldwide and is a company of the Umdasch Group which has been standing for reliability, experience and trustworthiness for more than 150 years.

Job Description

As the Operations Coordinator at Doka Canada, you ensure smooth and accurate order processing from start to finish. Reporting to the Operations Manager, you will be the main contact for clients, resolving issues and working collaboratively across departments with a logistics and administrative focus.

Key Responsibilities :

Order Management & Client Service :

• Manage all aspects of customer accounts and the order process (placement, entry, follow-up) using our in-house system. Oversee customer accounts and processing (placement, entry, follow-up) utilizing our in-house order processing system (Discos II).
• Communicate with customers and sales personnel regarding product availability, delivery dates, cancellations, and order status (phone / email).
• Verify accuracy of order confirmations and billing through thorough review.
• Handle high call volume, address inquiries, and resolve order issues promptly.
• Conduct regular data audits to maintain system accuracy.

Project & Inventory Management :

Qualifications

Additional Information

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