Operations Administrator

COD Concrete is a small, fast-paced ready-mix concrete delivery company focused on residential customers and small contractors. We operate our own fleet of branded trucks and pride ourselves on delivering high-quality concrete with personalized service, flexibility, and attention to detail. Unlike large suppliers, we offer a more dynamic and responsive experience, making us a trusted partner for customers who value reliability and great service.

ABOUT THE ROLE

The Operations Administrator is responsible for the daily managing of all administration tasks associated with the Ready Mix Plant in Edmonton. These duties include : general office support and sales and customer service. This role is critical to ensure that best practices are implemented, and operations processes are correctly completed. The Operations Administrator works closely with the General Manager, Operations Manager, Sales Team and Shipping Department.

WHAT YOU’LL ACCOMPLISH

• Work with purchasing, operations group, and vendors to obtain required information and prepare clear, concise and accurate product and service description for inclusion in specifications, scope of work statements, purchase order and RFP (requests for proposals), and simple service agreements.
• Accurate and timely entry of daily time reports, which includes analysis of variances between reports and pay cheques
• Keep front office and storage areas organized and order and inventory all office supplies
• Process all incoming and outgoing calls.
• Accurate and daily entry of KPI tracking sheet.
• Assist customers with invoice inquiries.
• Handle all credit card transactions. Ensure proper customer invoicing, reconciliation and processing all credit and rebills.
• Run reports as required for Managerial team.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE’RE LOOKING FOR

Required Work Experience

Minimum of 2 years administration experience.

Required Training / Certifications

N / A

Required Technical Skills

Experience with Microsoft Suite and SAP. Salesforce experience is an asset.

Travel Requirements

0-5%

Additional Requirements

WHAT WE OFFER

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.

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