Branch Care Coordinator

Responsibilities

• Provide support in the branch as it pertains to Sleep Apnea treatments, Oxygen and other respiratory services, including contacting referral sources and customers to obtain further information to update and complete the electronic patient file.
• Facilitate the administrative aspects of branch operations while ensuring they meet the needs of internal and external clients through a commitment to customer service excellence.
• Provide friendly and helpful support to customers by giving general information and directing telephone and walk‑in inquiries to appropriate staff members.
• Provide information and educational material to prospective clients.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
• Create walk‑in appointments for therapeutics and diagnostics and add them to the electronic scheduling system, including follow‑up appointments for the branch.
• Provide assistance and answer questions for clients regarding funding programs and insurance requirements.
• Maintain client confidence, privacy, and protect company operations by keeping information confidential.
• Work within a team to achieve optimal customer support. Assist healthcare professionals with the completion of necessary administrative functions and documentation.
• Support co‑workers and the work of other departments by adhering to all financial operations processes.
• Protect clients and employees by adhering to infection control policies, protocols, including cleaning and disinfecting equipment.
• Contribute to a safe work environment by adhering to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and / or practices.
• Seek to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
• Assist in the management of equipment including warranty, maintenance and repair for internal assets as well as customer‑owned medical devices and other products.
• You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records.

Qualifications

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job‑related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.

Disclaimer : Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions / position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance – At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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