Bilingual Operations Specialist – Individual Insurance

Why Consider This Job Opportunity

Salary up to $74,625 CAD

Opportunity for career advancement and growth within the organization

Flexible work-from-home possibilities based on performance

Comprehensive benefits package including health, dental, and wellness benefits

Supportive and inclusive work environment that prioritizes well‑being

Incentive programs tied to business and individual performance

What to Expect (Job Responsibilities)

• Handle sensitive issues to ensure customer satisfaction
• Provide detailed oral and written communication regarding inquiry resolutions
• Identify customer needs, clarify information, and provide solutions or alternatives
• Process premium payments, deposits, and facilitate changes in banking details
• Conduct billing research and respond to general billing inquiries

What is Required (Qualifications)

• Bilingual (French & English) is required
• CEGEP/post‑secondary education or equivalent work experience
• Strong verbal and written communication skills
• Keen attention to detail and analytical abilities
• Capability to work efficiently in a fast‑paced, ever‑changing environment

How to Stand Out (Preferred Qualifications)

• Proficient computer and keyboarding skills
• Previous experience in the customer service industry
• High aptitude to learn and apply information quickly
• Strong interpersonal skills
• Customer‑centric approach, going above and beyond

Equal‑Opportunity Statement

We prioritize candidate privacy and champion equal‑opportunity employment. We aim to foster a fair, transparent, and secure hiring environment for all.

Additional Information

We are not the EOR (Employer of Record) for this position. Our role is to connect outstanding candidates with a top‑tier employer.