Inside Sales & Service Representative

Performance Driver :

Demonstrate and excel in Grainger Performance Drivers (Wow the Customer, Have

a Winning Attitude, Drive for the Best Results, Make the Team Better, and Lead the Way.)

Primary Function :

Under the general direction of the Branch Manager, this position supports the growth of the

branch business by driving profitable sales growth and customer service through

understanding customer needs and providing solutions for their businesses.

Principal Duties & Responsibilities :

• Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
• Sell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and be able to provide an understanding of the Grainger Value Proposition to customers.
• Contribute proactively to improvements in branch profitability and product Gross Margin.
• Processing customer orders through the computer system, ensuring accuracy and prompt delivery
• Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
• Promote Company products and services to customers and provide substitutions where required
• Adhere to the 5S program and take an active role in the branch's cleanliness and maintenance
• Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation
• Provide leadership and ensure continued exceptional customer service by the branch team, when required
• Support Branch Manager by assisting with everyday operational / administrative functions, when required
• Other branch support related duties including but not limited to supporting the warehouse functions as required
• May take and respond to emergency customer calls after hours and able to work extended hours including evenings and weekends as required.

Preferred Education & Experience :

Work Environment :

Working Relationships :

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and / or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience / background and that are aligned with their Individual Development Plan. Grainger is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.