Talent.com
CB Canada
Inside Sales & Service RepresentativeCB Canada • Greater Sudbury, Ontario, Canada
Inside Sales & Service Representative

Inside Sales & Service Representative

CB Canada • Greater Sudbury, Ontario, Canada
30+ days ago
Salary
CA$60,000.00–CA$66,000.00 yearly
Job type
  • Full-time
Job description

Performance Driver:

Demonstrate and excel in Grainger Performance Drivers (Wow the Customer, Have
a Winning Attitude, Drive for the Best Results, Make the Team Better, and Lead the Way.)

Primary Function:

Under the general direction of the Branch Manager, this position supports the growth of the
branch business by driving profitable sales growth and customer service through
understanding customer needs and providing solutions for their businesses.

Principal Duties & Responsibilities:

  • Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
  • Sell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and be able to provide an understanding of the Grainger Value Proposition to customers.
  • Contribute proactively to improvements in branch profitability and product Gross Margin.
  • Processing customer orders through the computer system, ensuring accuracy and prompt delivery
  • Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
  • Promote Company products and services to customers and provide substitutions where required
  • Adhere to the 5S program and take an active role in the branch's cleanliness and maintenance
  • Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation
  • Provide leadership and ensure continued exceptional customer service by the branch team, when required
  • Support Branch Manager by assisting with everyday operational/administrative functions, when required
  • Other branch support related duties including but not limited to supporting the warehouse functions as required
  • May take and respond to emergency customer calls after hours and able to work extended hours including evenings and weekends as required.



Preferred Education & Experience:

  • A minimum of 1 to 2 years previous customer service experience is required
  • Demonstrates a strong work ethic and personal commitment to get the job done
  • Demonstrated focus on "wowing" the customer with exceptional service
  • Team-player and an ability to work independently
  • Knowledge of industrial and/or safety products is preferred
  • Superior interpersonal, problem solving and customer service skills to effectively build relationships
  • Strong communication skills, ability to convey message in an organized, clear and effective manner
  • A self starter, taking action to achieve goals beyond what is required
  • Strong time management and organizational skills, with proven ability to adhere to tight deadlines
  • Proficient computer skills and aptitude
  • Knowledge of dangerous goods and WHMIS regulations is required
  • Possession of a valid driver's license and a reliable vehicle (if driving required)
  • Completion of High School Diploma at a minimum and Post Secondary education or equivalent work experience

Work Environment:

  • Position reports to a Branch Manager
  • Able to work in a fast paced changing environment.
  • Significant daily interaction with team members, managers, customers, and local sellers.
  • Work is performed in an office, showroom or warehouse environment with a moderate noise level and frequent distractions.
  • Majority of time is spent standing and walking.
  • Physical requirements may include reaching, grasping, climbing, standing and bending. Must be able to regularly lift up to 50 pounds, unassisted and heavier loads with assistance.
  • Regular use of computer, keyboard and mouse.

Working Relationships:

  • This team member will partner with customers, vendors and contractors.
  • Fosters open communication between all internal business partners including Sales, Branch, Contact Centers, Distribution Centre and On-Site Services teams.
  • Support the sales team through up selling, service, pricing, delivery and inventory inquiries.
  • Contribute to and build strong community relationships.

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan. Grainger is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.

Create a job alert for this search

Inside Sales & Service Representative • Greater Sudbury, Ontario, Canada

Similar jobs

Sales Representative

Cellcom Communications - Cellcom.caGreater Sudbury, Sudbury District, CA
Full-time +1

Founded in 1985, Cellcom Communications,.Cellcom Communications is not only retail and business sales, but also a great, dedicated and passionate team!.We are currently looking for a.Hourly wage pl... Show more

 • Promoted

Administrator & Service Representative

Gold Leaf Financial Group Inc.Greater Sudbury, ON, Canada
Full-time

Applicants must be willing to relocate.We are currently seeking a highly organized and detail-oriented.Administrator & Service Representative.Group Benefits and Retirement division.This role is ide... Show more

 • Promoted

Bilingual Customer Service Representative (Retail) - Empire Life

Empire Lifesudbury, on, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Sudbury, ON, Canada
CA$75.00 hourly
Remote
Full-time +1

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to... Show more

 • Promoted

Oracle HCM Cloud Senior Consultant, Managed Services - ArcLight Consulting

ArcLight Consultingsudbury, on, ca
Full-time

ArcLight Consulting, an Addison Group Company, is dedicated to ensuring that Cloud Solutions clients are successful with their investment.For over 15 years, ArcLight experts have provided guidance ... Show more

 • Promoted

Inside Sales Representative - Sudbury

Sani Marc IncGreater Sudbury, Sudbury District, CA
Full-time +1

Inside Sales Representative - Sudbury.Sales Representative - internal.At Sani Marc, our mission is to support our clients with high-quality products, innovative technologies, and personalized servi... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Remote Online Panelists

ApexFocusGroupSudbury, Ontario, CA
Remote
Full-time +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Show more

 • Promoted

Bilingual Customer Service Representative (Retail)

Empire Lifesudbury, on, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Outside Sales Rep

United Rentalssudbury, on, Canada
Full-time

If youu2019d like the chance to make your mark with the worldu2019s largest equipment rental provider,.As an Outside Sales Rep at United Rentals, you will be the voice and initial point of contact ... Show more

 • Promoted

Inside Sales and Warehouse Associate

RoofmartGreater Sudbury
Full-time

Become a vital part of Roofmart's team as an Inside Sales and Warehouse Associate.Provide exceptional customer service, manage sales transactions, and assist with product handling tasks.At Roofmart... Show more

 • Promoted

Territory Representative, Restaurants

Ecolab Inc.Sudbury, Ontario, Canada
Full-time

Join Ecolab’s growing Global Quick Service Restaurant (QSR) team as a.Sudbury, Sault Ste Marie, Longlac, Timmins and the surrounding areas.Ecolab is on Fortune magazine’s list of “The World’s Most ... Show more

 • Promoted

Information Technology Private Tutoring Jobs Capreol

SuperprofCapreol, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Outside Sales Representative United Rentals

United RentalsGreater Sudbury, Sudbury District, CA
Full-time

Become the voice of United Rentals as an Outside Sales Representative.Use your sales expertise to build lasting client relationships and drive revenue in a defined territory.In this role, you'll de... Show more

 • Promoted

Recruiting Intern - LH Sales Consulting

LH Sales Consultingsudbury, on, ca
Full-time

Recruiting Intern- Student Position.This role is open to students currently enrolled at a Canadian university with at least 3 courses confirmed for the Fall 2026 term.LH Sales Consulting — Montreal... Show more

 • Promoted

Oracle HCM Cloud Senior Consultant, Managed Services

ArcLight Consultingsudbury, on, ca
Full-time

ArcLight Consulting, an Addison Group Company, is dedicated to ensuring that Cloud Solutions clients are successful with their investment.For over 15 years, ArcLight experts have provided guidance ... Show more

 • Promoted

Inside Sales Role with Sani Marc

Sani Marc IncGreater Sudbury, Sudbury District, CA
Full-time

Join Sani Marc as an Inside Sales Representative in Sudbury and make a difference.This remote role involves promoting hygiene products and providing tailored customer support.Sani Marc seeks a pass... Show more

 • Promoted

Parts, Service & Sales Representative (PSSR)

Normet GroupLively, ON, CA
Full-time

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity.We offer premium equipm... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingGreater Sudbury, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Banking Advisor

National Banksudbury, on, ca
Full-time

As a Banking Advisor at National Bank, you’ll embark on an evolving career path where you can make bold moves.As soon as you start, and throughout your development, as your experience and responsib... Show more

 • Promoted

Consulting Manager - CitiXsys - iVend Retail

CitiXsys - iVend Retailsudbury, on, ca
Full-time

CitiXsys, its channel partners, and end customers.This role oversees pre- and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation.I... Show more