Project Assistant

Overview

Seeking Project Assistant to join ETC's team in Middleton.

Are you someone who thrives in a fast-paced environment, stays calm under pressure, and brings a positive, customer-focused approach to every interaction? ETC is looking for a tech-savvy communicator with excellent customer service skills to support our Project Management team in this essential entry-level role. As a key connection point for our customers and internal teams, you’ll help keep projects moving by managing workflows, maintaining accurate documentation, and ensuring smooth, timely communication across departments.

If you’re detail-oriented, organized, and energized by helping customers and teams succeed you’ll be a great fit in this role.

Representative Responsibilities

• Jira Workflow Management
• Create, manage, and maintain Jira tickets and PA-specific subtasks.
• Route, assign, and reassign work within Jira.
• Support Advanced Replacement workflows.
• Collaborate across departments through Jira to ensure effective coordination.
• Maintain accurate ticket flow and data quality.
• ERP / SAP Administration
• Prepare and process sales order changes accurately.
• Reconciles project drawings with SAP sales orders.
• Initiate and verify Sales Order Changes when necessary.
• Update and verify in SAP
• Print acknowledgements and manage required documentation.
• Run reports and modify project schedules in SAP at Project Manager request
• Prepare and verify pick lists for the Shipping Department
• Customer Communication & Support
• Serve as a primary customer contact for project-related information.
• Provide shipping and release status updates using system data.
• Make timely and accurate order adjustments.
• Confirm startup schedules, dates, and logistics with customers.
• Track shipments, retrieve proof of delivery, and follow up promptly.
• Coordinate call tags, address changes, and shipping-related requests.
• Contact shipping carriers for proof of delivery when needed.
• Relay unresolved customer questions or concerns to the Project Manager.
• Credit, Debit, and Return Processing
• Coordinate credit, debit, and return/notification order requests.
• Provide return numbers to customers.
• Process return orders in SAP as required
• Update credit/debit information in databases
• Prepares approval paperwork and route to appropriate stakeholders.
• Create Quality Alerts/Notifications as necessary
• Release Process Support
• Process release documentation promptly and accurately.
• Notify Manufacturing of product releases.
• Notify Data Entry of BOMs requiring completion.
• Documentation & Administrative Support
• Maintains organized department files
• Ensures approval drawings are copied and shipped as required.
• Prepares and ship operational manuals.
• Provides backup to Data Entry as needed
• Attends customer functions as directed by Management
• Other duties as assigned
• Special projects and requests are completed in a timely and positive fashion

Minimum Qualifications

• High school diploma or its equivalent (GED)
• 1-3 years customer service or administrative experience
• Familiarity with ETC’s products is beneficial, but not required
• Knowledge of various databases, clerical procedures, and time management techniques
• Good communication, organizational, and interpersonal skills
• Strong data entry and computer skills
• Accurate typing skills
• Able to work well under pressure, prioritize, and multi-task
• Ability to deal with changing priorities

Key Proficiencies

• Proficiency with Jira or similar workflow/ticketing systems.
• Working knowledge of ERP platforms, preferably SAP.
• Strong attention to detail with high-accuracy data entry skills.
• Clear, professional communication with strong customer service focus.
• Effective organizational and time-management abilities.
• Ability to research and resolve order, shipping, or credit-related issues.
• Collaborative, positive team contributor able to support multiple departments