Director, Centre Operations

Lead CENTRE OPERATIONS. Elevate EXPERIENCE. Make your mark ACROSS ALBERTA.

The Opportunity

Are you a leader who thrives on bringing consistency and excellence to a dynamic retail environment? Someone who can see both the big picture and the smallest operational detail ensuring every process runs like clockwork? We’re looking for a Director, Centre Operations, to champion consistency and cohesion across AMA’s retail network Travel, Registries, and Insurance Agency locations, ensuring every centre delivers an exceptional member and employee experience. You’ll strengthen internal controls, optimize retail operations, and drive innovation through omnichannel service delivery, all while fostering a culture rooted in integrity, collaboration, and stewardship.

If you’re passionate about creating spaces that reflect pride, professionalism, and operational excellence this could be the perfect role for you.

A Place to Belong

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one million members everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance, and more, the opportunities to grow with us are almost limitless! Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people.

As Part Of The AMA Team, You’ll Enjoy

• Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
• Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
• Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
• Free travel medical insurance for you and your immediate family.
• Ongoing professional development, with unlimited learning opportunities and dedicated time for personal growth.
• Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.

Who You Are

How You’ll Make An Impact

Reporting to the Vice President, Operations, you will :

What You Bring To The Table

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.

Work Model

In-Office

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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