Customer Experience Associate

Pops Cannabis Co.Kirkland Lake, ON, Canada

30+ days ago

Job type

Full-time

Job description

Job Description

As a customer experience associate you will be responsible for leading exceptional guest experiences by creating emotional connections within our communities. Your knowledge and passion will be critical in guiding our guests through our strategically curated assortment plan which will earn trust, credibility and loyalty.

Responsibilities :

Build positive community relationships
Be a positive brand ambassador
Continuous education and have a full understanding of our assortment
Complete transactions, owing the entire path to purchase
Adhere to regulations,compliance, standards and best practices to achieve desired results
Inventory Management
Maintain the integrity of the location, assuring safety and cleanliness are top of mind
Drive performance, comprehensive understanding of KPI's

Qualifications :

Previous experience in retail, hospitality or customer service industry

Ability to multi-task in fast paced environment

Excellent communication skills

High Integrity, High Energy,

Passionate in connecting communities through cannabis

Basic skills in using digital platforms

Required Attributes :

Our Team Members must possess the following core values :

Hospitality - creating connections and earning loyalty through genuine hospitality

Experience - provide exceptional and memorable experiences

Authenticity - be true to who you are

Respect - treat others as you would like to be treated

Teamwork - building strong relationships with our communities, guests, partners and team members

Additional Requirements :

Completion of CannSell certification upon offer

Successful completion of criminal background check

Must be flexible to work evenings and weekends as required

Must be a minimum age of 19 years old

Thank you for your expressed interest in joining Pop's Cannabis Co.