Product Manager - Education / Chef de Produit - Éducation

Overview

Join to apply for the Product Manager - Education / Chef de Produit - Éducation role at Canadian Standards Association .

Employment Status : Regular

Time Type : Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision : making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years : from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

The Product Manager - Education embraces industry trends and the needs of a changing work environment to deliver innovative solutions that enable ease of access, knowledge, and application of standards. The Product Manager owns and manages a portfolio of publications, education courses, and / or technology-based solutions related to standards. They work with internal and external stakeholders to identify market needs, develop business cases, secure funding, and develop effective solutions to fill gaps in the market. This position has a strong business orientation and maintains a close relationship with the market. The Product Manager helps develop a multi-year strategic plan for their product portfolio and manages the product development and go-to-market activities, proactively resolving issues and ensuring the successful launch of projects across various sectors and divisions. The Product Manager must possess a unique blend of leadership, marketing, business, and technical savvy. The Product Manager grows the programs or products in new and existing areas and deliver consistent results, including promoting the use and application of new and existing standards-solutions. The role excels in collaborating with sectors and members to grow user base and maintain relationships to facilitate high engagement and loyalty with CSA Group.

Responsibilities

• Identify development opportunities that relate to new business, new markets, portfolio exits or enhancements to meet product, program, and divisional goals
• Leads cross-sector and Divisional initiatives and working groups as relevant to support core responsibilities as required
• Participates in defining functional strategies and leading, directly and indirectly, aspects of strategy implementation as required.
• Provides guidance outside of direct reporting relationships to motivate and focus staff to achieve strategic business objectives and revenue results (as applicable)
• Conducts customer interviews, win / loss analyses, surveys, and focus groups; reviews customer feedback and product usage to identify trends and customer needs
• Attends industry events and tradeshows and engages regularly with customers and stakeholders at all levels to understand the needs of the market
• Conducts third party research and market surveys
• Develops and continually updates buyer and user personas for top product offerings
• Understands the industry landscape and how CSA Group products compare to competitive offerings
• Assists in developing and maintaining multi-year strategic plan for portfolio and annual product development plans
• Develops relationships with significant external and internal customers and stakeholders to identify new product development funding and / or product sales opportunities; leads proposal negotiation, development and contracting as required
• Ensures seamless customer / stakeholder experience by maintaining accurate and complete client files in Salesforce
• Develops and oversees market launch plans for new products in collaboration with marketing, sales and marketing teams; ensure timely launch of ecommerce product pages and landing pages
• Develops product knowledge resources and conducts product knowledge training and provides coaching and guidance for internal staff and third-party distributors, if applicable. Shares best practices among the extended Commercial Services team.
• Working in collaboration with Marketing and Sales, proposes demand generation activities including the development of promotional plans (call-outs, email blasts, new lists, bundle promotions etc.)
• Collaborates with other Product Managers to identify cross-sells, bundles, subscription collection opportunities
• Makes strategic presentations to executive leadership
• Represents CSA Group professionally to external audiences and develops long-term strategic and business relationships with key stakeholders.
• Develops positioning documents, business proposals, and business cases using data-driven decision making to identify viable opportunities that fit with the strategic objectives of the portfolio, as applicable
• Participates in annual business planning and monthly revenue / cost forecasting; takes corrective actions as required to address potential shortfalls
• Provides regular management reporting and analysis
• Works with product development team to ensure that new and revised products are delivered on time and meet contract requirements
• Identifies subject matter experts for product development and instructors for courses, if applicable
• Assists with developing and maintaining pricing models and also helps determine list prices for new and revised products

Qualifications

Benefits

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

Benefits - Français

La CSA Group est un employeur qui souscrit au principe de l'égalité des chances et s'engage à respecter la diversité, l'équité et l'inclusion. Nous interdisons toute forme de discrimination et de harcèlement fondée sur les motifs stipulés dans les lois applicables. Veuillez nous contacter à talentacquisition@csagroup.org si vous avez besoin d'aménagements dans le cadre du processus d'entretien.

Location

Montreal, Quebec, Canada

Salary

CA$100,000.00 - CA$120,000.00

Job Function

Industries

#J-18808-Ljbffr