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front desk agent

front desk agent

Hilton Garden Inn Winnipeg SouthWinnipeg, MB, CA
30+ days ago
Salary
CA$15.80–CA$18.00 hourly
Job type
  • Permanent
Job description
  • Education :
  • Expérience :
  • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Work setting

    • Hospitality industry
    • Hotel, motel, resort
    • Tasks

    • Register arriving guests and assign rooms
    • Resolve complaints and claims
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Process guests' departures, calculate charges and receive payments
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Provide customer service
    • Respond to complaints of guests
    • Maintain inventory of supplies
    • Ensure health and safety regulations are followed
    • Advertise and / or promote products, sales or services
    • Transportation / travel information

    • Own transportation
    • Public transportation is available
    • Work conditions and physical capabilities

    • Attention to detail
    • Experience

    • 1 year to less than 2 years
    • Health benefits

    • Dental plan
    • Health care plan
    • Financial benefits

    • Group insurance benefits
    • Other benefits

    • Free parking available
    • Other benefits
    • Durée de l'emploi : Permanent
    • Langue de travail : Anglais
    • Heures de travail : 40 hours per week