Education :Expérience :Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Work setting
- Hospitality industry
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Provide customer service
- Respond to complaints of guests
- Maintain inventory of supplies
- Ensure health and safety regulations are followed
- Advertise and / or promote products, sales or services
Transportation / travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
Experience
- 1 year to less than 2 years
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Group insurance benefits
Other benefits
- Free parking available
- Other benefits
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 40 hours per week