Membership Representative

If you are a proactive professional with a passion for client service and a desire to kickstart your career in a dynamic environment, we invite you to apply. This hybrid opportunity is perfect for a motivated individual looking to gain valuable experience in membership engagement and data management.

Advantages

Compensation : $36.00 / hr

Work Model : On-site (5 days per week initially; potential for hybrid transition to 4 days on-site)

Type : Temporary Contract (2–3 months)

Compensation : $23 / hr – $27 / hr

Schedule : 35 hours per week (Monday – Friday, 9 : 00 AM – 5 : 00 PM)

Work Environment : Hybrid model (2–3 days onsite in downtown Toronto); Business Casual dress code.

Responsibilities

Member Engagement & Retention : Manage the end-to-end monthly renewal process and respond professionally to stakeholder inquiries via phone, email, and web.

Outreach & Advocacy : Collaborate with the membership team to achieve retention goals by promoting benefit programs, events, and organizational initiatives.

Administrative Support : Provide high-level support to various committees, including managing schedules, tracking attendance, and capturing meeting minutes.

Data Management : Maintain and update membership profiles and engagement records within the CRM system to ensure data integrity.

Program Coordination : Support the execution of member programs and handle consumer inquiries related to industry codes and retailer coordination.

Reporting : Track call activity and engagement metrics to assist leadership in identifying renewal risks and growth opportunities.

Marketing Assistance : Help create and maintain marketing materials to support membership services and revenue-driving initiatives.

Qualifications

Technical Skills : Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable working within CRM systems (Microsoft Dynamics experience is a plus).

Communication : Strong interpersonal skills with the ability to manage a high volume of calls and written correspondence professionally.

Attributes : An "eager-to-learn" attitude with a proactive approach to problem-solving and process improvement.

Requirements : Must be able to pass a criminal background check and commit to a hybrid office schedule.

Summary

If you’re a recent grad or a customer service pro who thrives in a fast-paced environment and loves building professional relationships, we want to hear from you. Apply now to kickstart your career with a team that values initiative and keeps you right in the heart of the action!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.