Operations Coordinator

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

We are seeking a highly organized and proactive Operations Coordinator to support a strategic enterprise account. This role is critical in ensuring operational excellence, maintaining client satisfaction, and driving internal accountability. The Coordinator will serve as the operational face of our company to the client, manage operations delivery workflows, and oversee both structured and ad hoc operations streams using tools such as ServiceNow.

This is not a sales or customer service role—it is a strategic operations role focused on coordination, reporting, and execution for an important client.

Key Responsibilities

• Client-Facing Operational Liaison
• Act as the primary point of contact for the client on operational matters.
• Facilitate regular check-ins and operations reviews with client stakeholders.
• Communicate operations updates, timelines, and issue resolutions clearly and professionally.
• Solicit client feedback to help develop a better relationship and work with internal stakeholders to implement suggestions which are agreed to.

Operations Delivery Coordination

Reporting & Performance Management

Ad Hoc Stream Oversight

Process Improvement & Governance

Qualifications

Preferred Attributes

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek and paid on a bi-weekly payroll schedule.

Pay range : $82,000 - $114,800 depending on experience and skill set

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice .