information technology (IT) support technician

Work setting

• Manufacture

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Security and safety

• Enhanced reliability security clearance
• Confidential security clearance
• Criminal record check

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Life insurance

Other benefits

• Free parking available
• Parking available
• Travel insurance
• Work Term : Permanent
• Work Language : English
• Hours : 40 hours per week