Patient Engagement Specialist

Join a dynamic team and play a pivotal role in helping patients achieve their hair restoration goals. We are seeking a compassionate and results-oriented Patient Engagement Specialist to guide patients throughout their journey and build lasting relationships.

This exciting hybrid position (in-office / remote) is based in the vibrant heart of Midtown Toronto, offering flexibility while allowing you to make a real impact on patients' lives

Key Responsibilities

• Present treatment options to prospective patients across different regions through virtual & in-person meetings.
• Provide accurate information to patients regarding surgery, pricing, and scheduling.
• Manage and address patient questions accurately, concisely, and in a timely manner.
• Enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.

Proficiently use computer tools such as Outlook, Word, and Excel for tasks such as results tracking, reporting, EMR systems for follow-up tasks, and managing patient-related activities.

Key Qualifications

Ability to handle challenging conversations with professionalism and grace.

The expected compensation range for this role is $65,000 to $75,000.

Our team reviews applicants, and we do not use AI to screen and select candidates.