Our client is Canada's largest retailer. They are looking for an Intermediate Instructional Designer with Articulate experience to develop content for a customer support center of excellence.
Location : Hybrid (1 day / week onsite Tuesday) Brampton
Duration : 6 Months, to start
The Instructional Designer is primarily responsible for development and creation of training materials for the Customer Support Centre of Excellence (CoE).
This includes the ongoing updating and refinement of existing training materials executed within training programs utilizing feedback from functional areas, SMEs and internal and external stakeholders.
Responsibilities :
- Working with operational and functional subject matter experts.
- Design and development of training for the CoE :
o This will include :
- Collecting existing training materials and adapting them as necessary to meet CoE requirements and standards.
- Designing new training to address emerging needs.
- Modifying training over time to conform to changing business needs.
- Collecting and analyzing data to support training activities executed within a technical training environment.
- Designing materials and programs that adhere to adult learning principles and other parameters of program design.
- As part of curriculum design, determine the most effective delivery method to ensure that learners experience the most effective training approach given differing content and training objectives.
- Adhere to curriculum development work plans, monitoring and maintaining targets for overall program delivery.
- Coordinate activities associated with training delivery, facilitate train-the-trainer sessions, and participate in pilot training sessions when necessary.
- Work with various facilitation teams to ensure program roll outs are optimized and timely, reaching all markets and banners as required.
Must Haves :
- Minimum 3 years of dedicated experience as an Instructional Designer
- Build Storyline content
- Designing and creating engaging curriculum and materials for adult learners using multiple modes of delivery and engagement techniques
- eLearning and video authoring tools with a preference for experience with Articulate
- Call Centre experience , preferably in the banking or retail industries
- Familiarity with Learning Management Systems
Nice to Haves :
- CTDP certification or equivalent is a plus
- Vyond
Hiring for a (Full Time with Kumaran Systems) "BSA & Myclient" with one of our Banking Customers
Looking BSA's with Client Onboarding experience. High level business objectives of the project. Synchronize client records between MyClient and the Book of Record. Establish processes to apply record upda. ...
Specialist, Technical Training & Technical Support
The Specialist, Technical Training and Support, provides technical assistance to dealership technicians and MMSCAN field staff to repair customer vehicles, identify and investigate emerging issues and provide preliminary analysis to the Platform Support group at MMNA with the primary objective of im...
Specialist, Technical Training & Technical Support
Assist with the preparation of the training facility, vehicles, and tools/equipment as required prior to course delivery and return the environment to its appropriate state once the training is completed. Improve dealership service technician vehicle repair skills and "Work Done Right the First Time...
Senior C# (.NET) Developer with search ranking (Apache Solr) experience to build microservices and queries for search indexing in an AWS environment
Developer with search ranking (Apache Solr) experience to build microservices and queries for search indexing in an AWS environment. Experience with monitoring tools such as Splunk, Grafana, and Prometheus . Knowledge or experience with FAISS, vector search, or NLP. Experience with containers and co...
Seeking a part time nanny for our 6y, to assist with drop off and pickup, homework.
We are looking for a nanny who would like to help us out with our child. Experience and references are a plus. Send me a message to receive further details. ...
Jr. Application Support Specialist to provide L1 support for Enterprise Asset Management (EAM) applications
Provide day-to-day L1 support to our operations and maintenance teams for the EAM application (Desktop & Mobile). Application Support Specialist to provide L1 support for Enterprise Asset Management (EAM) applications. High competencies in deciphering logs, researching error messages, collating supp...
Earn automatically with your 3D Mall.Activate it for $19.90.This is work from home online with guaranteed earnings.No experience required.
ClubShop customers with no effort on your part!. Those who are truly motivated have the opportunity to start their own independent business today without business risk. ClubShop Rewards has been offering a serious and profitable home-based opportunity since 1997. We will activate your ClubShop shopp...
Sr Data Engineer with SQL, GCP, Python, Big Query and Kubernetes experience to pull customer data from source systems and transform the data.
Sr Data Engineer with SQL, GCP, Python, Big Query and Kubernetes experience to pull customer data from source systems and transform the data. Location: 2-3 days a week onsite (Bathurst and lakeshore and Brampton). Project: Customer Loyalty Personalization ecosystem. Event Driven Systems experience. ...
User Experience (UX) Designer
Supports the design and development of artifacts including user flows, content maps, sitemaps, wireframes, low and high -fidelity mock-ups, prototypes, responsive layouts, and detailed design specifications. Undergraduate degree in User Experience/Interaction/Industrial Design, Interactive Media/Art...
attendant for persons with disabilities - home care
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities. Offers mentorship, coaching and/or networking opportunities for youth. Assist clients with bathing and other aspects of personal hygiene. Do you have previous experience in this f...