This is a remote position.

The Call Center Agent will be answering inbound calls converting them to leads and later to towing jobs.

1.Responsible for managing a whole lot of incoming and outgoing calls in the operations.

2.Identify the needs of the client and find a solution to them.

3.Answering inbound calls converting them to leads and later to towing jobs.

WORK CONDITION

1.Full Time Remote

2.Pacific Time Zone

3.Weekly Payout

4.Salary ($ 12.00 USD / hr bonus / incentives)

5.Shiftbased in a Call Center that works 24 / 7.

Requirements

1. Computer Specifications

Minimum Intel Specs

Processor : Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Minimum AMD Specs

Processor : AMD Ryzen 579 (Minimum series 3600)

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Macintosh Specs

Processor : Core i7 / i5 / M1 / M2

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

2. Main Internet Speed Requirement

Jitter : below 10ms

Latency : below 160ms

Upload : more than 25mbps

Download more than 40 mbps

Using internet speedtest :

VoIP Speed Test 8x8 / / Aircall s VoIP Speed Test Aircall / / VoIP Speed Test : Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)

4. Internet Backup (Secondary internet)

Jitter : below 10ms

Latency : below 160ms

Upload : minimum of 25mbps

Download : minimum of 25mbps

Power and Internet Backup is a MUST.

1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of the client and find a solution to them. 3. Answering inbound calls, converting them to leads, and later to towing jobs.

Education

At least 2nd-year college or Senior high school graduate (with experience), or high school graduate with at least 6 months experience.