Assistant Senior Care Manager

Job Title : Assistant Senior Care Manager

Location : Toronto, Ontario, Canada

Company : RT Medical

About Us : RT Medical is a patient-focused healthcare company specializing in multi-disciplinary primary care clinics, home care, self-testing products, virtual care and Allied Health services.

With a fun, friendly and results-driven culture, working with RT Medical is an opportunity to be rewarded for your contributions to a growing startup, while helping Canadians through a patient-centered care approach.

Reports To : Senior Care Manager

Role Description : The Assistant Senior Care Manager will work closely with the Senior Care Manager and Management Team to play a crucial role in overseeing this segment of our business.

The responsibilities of this role will evolve over time as the business grows. This is a hybrid role, working both in the clinic and at home.

The role will be very hands-on, with tasks including :

• Implementing Standard Operating Procedures and the Operations Manual.
• Helping to oversee our quality assurance program to ensure customer satisfaction, identify staff improvement opportunities, and maintain the highest quality service.
• Assisting with the scheduling and operations platform.
• Assisting with the hiring and training of personal support workers (PSWs) and nurses.
• Occasionally answering phone calls, emails, and web forms as the first point of contact in the sales process with prospective clients.
• Updating customer profiles in the database.

As the client base grows, the Assistant Senior Care Manager's role will grow to include responsibilities such as :

• Supporting the Senior Care Manager in leading a team of PSWs and nurses to provide high-quality personal care in patients' homes and Long-Term Care facilities.
• Assisting in creating personalized care plans for patients, collaborating with their families and support circles, which involves travelling to patients' homes and conducting virtual meetings.
• Supporting staff management, including performance appraisals and disciplinary plans.
• Ensuring patient / client concerns are addressed promptly.
• Coordinating with Customer Service (CS) to ensure clients receive appropriate responses.
• Shadowing in-home staff to perform quality checks and ensure high standards of care.

Qualifications :

• Background in nursing or a related field a requirement.
• Relevant healthcare or administrative qualifications.
• Specific experience in the senior care sector is considered an asset.
• Exceptional English verbal and written communication skills.
• Computer savvy.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Valid driver's license and access to a reliable vehicle is required.
30+ days ago