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Dispatcher, Protection services

Dispatcher, Protection services

University of OttawaOttawa, ON, CA
30+ days ago
Salary
CAD63137–CAD79752 yearly
Job type
  • Full-time
Job description

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Job Type : Employee

Duration in Months (for fixed-term jobs) :

Job Family :

Security, Protection and Transportation

of Open Positions :

Faculty / Service - Department :

Operations

Campus : Main Campus

Union Affiliation : SSUO

Date Posted : February 06, 2024

Closing Date :

Note : Applications will be accepted until 11 : 59 PM on the day prior to the Posting End Date above

Hours per week : Salary Grade :

SSUO Grade 07

Salary Range :

63,137.00 - $79,752.00About the Protection Service

Our mission is to enhance security, develop alternative modes of transportation, ensure respect for the rights of the university community and protect the assets of the University and its community.

Position Purpose :

Responsible for the safety and security of the University community and its visitors on a 24-hour / 7-day basis. This position also requires the operation and monitoring of surveillance and security systems that support security staff on patrol while ensuring that all pertinent information is transmitted to all appropriate members of the community, civic authorities and the Protection Services team.

Work schedule : 40 hours per week with 12-hour shifts. Weekly rotation of 2 weeks of day shifts and 2 weeks of night shifts. This includes weekends and holidays.

  • The position will remain posted until the role is filled.

In this role, your responsibilities will include :

  • Receive and respond to all campuses emergency calls and describe safety instruction and appropriate responses.
  • Monitor all alarm points and surveillance on all three main campuses, in all University owned buildings.
  • Provide information, advice, assistance and superior customer service at all times to the University community and its visitors.

    • What you will bring :

  • A Post-Secondary degree or diploma in security or other specialization relevant to the position or a combination of education, training and / or work experience.
  • A minimum of one to three (1-3) years of related work experience.
  • Certification for First Aid and CPR, Level C.
  • Training and experience in emergency dispatching.
  • Knowledge of emergency response protocols and guidelines.
  • Knowledge of (CBRNE) procedures and emergency protocols is an asset.
  • Ability to multi task and work under pressure.
  • Excellent leadership qualities, judgment and decision-making ability.
  • Ability to communicate clearly and concisely and relay details accurately.
  • Takes initiative and is assertive when required.
  • Excellent interpersonal skills.
  • Ability to listen, understand and respond appropriately.
  • Ability to work alone with minimal supervision and / or in a team environment.
  • Demonstrates tact, diplomacy and is sensitive to cultural diversity of the community when dealing with students, faculty, employees, and visitors.
  • Respects the confidentiality of the position and demonstrates discretion.
  • Protects client confidentiality and human rights.
  • Must be willing and able to work shifts, including evenings, weekends and overnights.
  • Experience using Windows Office Suite and various other computer systems
  • The candidate shall not have any convictions for which a pardon has not been granted and shall not have any record of offences related to the job.
  • Bilingualism - French and English (spoken and written).

    • Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.