Senior Program Manager

Why Work Here

Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom experiencing new situations and learning opportunities every day. Internal advancement is commonplace and we are always supported in our career journey. We believe in creating a workplace where you can thrive professionally while contributing to something greater and serving our communities.

About the Role:

ATCO is seeking an experienced IT Senior Program Manager to lead the replacement of the Utilitys Customer Information System (CIS) with a modern Customer Cloud Solution (CCS). The ideal candidate will bring a proven track record managing largescale implementations of utility or telecommunications billing systems enterprise resource planning (ERP) platforms asset management system replacements or financial systems within organizations serving substantial customer bases.

In this key role you will lead a major crossdepartment technology transformation project that will significantly influence the organizations future. Youll oversee a diverse project team work closely with business leaders and external vendors and manage the complexities that come with modernizing critical operational systems.

Success in this role requires the ability to develop clear project charters build robust work plans and ensure all technical and business requirements are thoroughly tracked validated and delivered. Your leadership will be essential as you facilitate key meetings provide transparent updates to executives and sponsors and keep stakeholders aligned on goals timelines and outcomes.

By fostering a culture of accountability and collaboration anticipating risks and issues embracing change and championing open communication you will ensure this program is delivered with excellence compliance and lasting impact.

What You Get to Do:

Lead the endtoend replacement of the Customer Information System (CIS) with a modern Customer Cloud Solution (CCS) ensuring alignment with business goals and regulatory requirements
Oversee large crossfunctional project teams including IT business units and external vendors to drive coordinated execution across all workstreams
Collaborate closely with utility business leaders to understand operational needs validate requirements and ensure the solution supports core processes
Develop and maintain comprehensive project documentation including project charters work plans schedules risk registers and status reports
Ensure all technical and business requirements are captured tracked validated and delivered through structured processes and strong governance
Facilitate key meetings and workshops enabling clear decisionmaking issue resolution and alignment across stakeholders
Provide transparent timely updates to executives and sponsors highlighting progress risks dependencies and mitigation strategies
Manage vendor relationships ensuring deliverables timelines and quality expectations are met throughout the implementation lifecycle. Manage vendor performance against contractual obligations ensuring compliance with scope service levels and delivery commitments.
Monitor scope schedule and budget using project controls to maintain alignment with approved plans and financial targets
Ensure project deliverables are on time and within budget maintaining quality stakeholder satisfaction and operational readiness
Anticipate and proactively address risks and issues escalating when necessary and driving effective mitigation plans
Champion change management and communication efforts supporting user readiness and adoption across the organization
Foster a culture of accountability collaboration and continuous improvement within the program team

What You Bring:

Postsecondary education in Business Administration Engineering Computer Science or a related field
Professional certifications such as PMP PgMP ITIL or BRMP
10 years of progressive experience delivering multimilliondollar technology programs
Proven experience working in utility or telecommunications organizations with exposure to billing customer information asset management or operational systems
Demonstrated ability to coordinate crossfunctional teams across PMO engineering operations and business units
Experience establishing governance frameworks delivery standards and structured project methodologies
Skilled in organizational readiness change management and driving adoption of new systems and processes
Familiarity with enterprise systems (financial asset CIS workforce management) and project tools such as Jira or similar is essential
Strong understanding of enterprise technology environments including cloud platforms and system integrations
Experience working in regulated environments and supporting major technology upgrades (specifically in Alberta markets is an asset)
Excellent communication presentation negotiation and conflictresolution skills
Collaborative selfmotivated and effective at motivating teams and influencing stakeholders
Experience with business operations billing processes and project financial management would be an asset

What We Offer:

A culture based on caring integrity agility collaboration and striving for excellence
Competitive compensation
Flex benefits
Tuition assistance program
Training and mentorship programs
Charitable donation matching

We would like to thank everyone for their application; however only those being considered for an interview will be contacted.

ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics Utilities Energy Infrastructure Retail Energy Transportation and Commercial Real Estate. Learn more about how we build communities energize industries and deliver customer-focused solutions like no other company in the world at . ATCO is proud to be an equal opportunity employer. Visit our website for more information.

In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history languages ceremonies and culture of the Indigenous Peoples who call these areas home.