IT Help Desk - Co-op Student
About the role :
TrueContext is looking for a Co-op student to help with our growing IT Help Desk needs from September to December (this will initially be a 4 month contract, with the possibility of extending to April).
The ideal candidate is tech savvy, has a positive attitude, a great sense of humor, and loves helping people solve problems.
This is a front-line help desk role supporting the IT needs of 100+ employees. This person will gain experience in many areas, including :
- Prioritizing user technical support issues that are escalated from staff and ensure adequate vendor services are provided in a timely manner
- Day-to-day installation, configuration, and support of various business systems, networks, and infrastructure
- User account and asset management
- Assisting in hardware / software maintenance as required; diagnose and repair defective hardware / software by replacing parts;
and install hardware / software upgrades and new systems
Refine existing and develop new IT policies and procedures
Required Skills :
- A strong sense of urgency and ability to assess and prioritize issues
- Strong technical competency with Windows 10, MacOS, iOS, and Android operating systems.
- Excellent troubleshooting skills
- Approachable with excellent communication skills
Additional Skills :
- Previous experience in a help desk or customer service role
- Understanding of O365 and Microsoft Office tools
- Experience using helpdesk ticketing systems
- Basic understanding of scripting
- Knowledge of basic networking
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