Senior Claims Investigator

What it’s like to be a Northbridge Senior Claims Investigator

As a Senior Claims Investigator, you will play a critical role in protecting our operational and financial interests. You will lead investigations into allegations, irregularities and potentially fraudulent activities of moderate complexity, ensuring accuracy and integrity in every case.

You’llcollaborate with internal teams and external stakeholders, presenting findings to Claims Management, Executive Leadership, legal authorities, and industry agencies. This is an opportunity to combine investigativeexpertisewith exceptional customer service while working in a supportive, growth-focused environment.

What You'll Do:

• Conduct thorough investigations into complex fraudulent cases.

• Identify, analyze, and interpret evidence and relevant information.

• Prepare and present findings to internal teams and external partners.

• Manage a dynamic workload effectively whilemaintainingattention to detail.

• Build strong relationships across teams and with external stakeholders.

• Deliver industry-leading service aligned with investigative st practices.

We want your talent

If you are great at:

• Investigating fraudulent cases

• Identifying, and analyzing relevant evidence and other information

• Presenting findings to groups of Claims Professionals

• Providing extreme details on findings

• Effectively managing a busy day to day schedule

You have:

• Minimum 5 years of experience in the Property and Casualty Insurance industry

• Post-Secondary Education in an Insurance focused program or related program

• Completed or working towards the CIP designation an asset

• Completed Association of Certified Fraud Examiners (CFE) or willingness to take it

• In-depth knowledge of claims and adjusting practices, especially Commercial Auto, Property Damage and Transportation & Logistics

• Strong experience with MS Office in particular ability to create dynamic presentations using MS PowerPoint

• Ability to work as a team

• Bilingual in French/English is an asset

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.

• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!

• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.

• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

We’re committed to pay transparency and fairness. The base salary range for this role is $90,000 to $100,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.

This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

#LI-Hybrid #LI-SK1

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.