UX Researcher (4683)

New Value Solutions, a national IT consulting company is seeking a Sr. UX Researcher to help our client lead user research initiatives to inform and support design decisions, ensuring a user-centered approach through a variety of research methods and data-driven insights.

Responsibilities :

• Actively partner with designers, product teams, and other key stakeholders to deeply understand and inform research goals and strategies.
• Plan, conduct, and synthesize research using a range of methods, including, but not limited to interviews, field studies, diary studies, task analysis, formative and summative usability tests, A / B testing, surveys, heuristic evaluations, competitive analysis, etc.,
• Support designers in making data-informed decisions at various stages in the design process, including discovery, problem definition, ideation, and design validation.
• Consolidate user insights to develop artifacts such as personas, user scenarios, journey maps, mental models, etc.,
• Effectively articulate the implications of research insights in clear and compelling ways; translating qualitative and quantitative research findings into actionable opportunities and recommendations.
• Understand industry trends and connect with other products teams to share and leverage insights across the organization.
• Confidently represent and advocate for the user voice in conversations with stakeholders.
• Other tasks as reasonably required by the Project Manager.

Requirements :

• 5+ years of dedicated experience conducting UX Research, particularly for omnichannel products and services.
• Degree in Design, Human-Computer Interaction, Psychology, Sociology, or a related field, or equivalent experience.
• Experience with standard UX Research methodologies (e.g. interviews, field studies / ethnography, diary studies, task analysis, formative and summative usability tests, A / B testing, surveys, heuristic evaluations, competitive analysis, etc.)
• Experience creating UX Research artifacts such as journey maps, personas, affinity diagrams, highlight reels, etc.
• Familiarity with design tools like Figma.
• Excellent written and oral communication skills, with the ability to distill complex ideas into succinct thought and impactful storytelling.

Preferred Skills :

• Comfortable with organizing and leading stakeholder workshops.
• Possesses an understanding of digital analytics and how it complements UX Research.
• Ability to develop creative approaches to researching complex UX problems.
• Experience studying new technologies and understanding how it might fit into users’ lives.

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

ID# 4683

The hourly rate range for this position is $55 - $70, with the final rate based on consultant experience and fit for the role.