Automotive Dealer Representative

Overview

Company: Assured Automotive

At Assured Auto, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you\'re looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

Benefits That Drive Your Success Assured Auto offers comprehensive benefits as an industry leader, including:

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

Job Description

The Dealer Representative, (Dealer Rep) primary responsibility and accountability is to provide an exceptional and successful customer experience while handling the collision service needs of Boyd’s partners. The Dealer Rep plays a pivotal role in the success of the customer’s experience by ensuring they are managing the relationship between the customer, insurance company, dealership and the repair facility.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.

Role and Requirements

• Effectively manage a positive and productive business relationship between dealership and repair facility
• Accurate Diagnosis of Collision Damage & Refinishing Operations
• Communicate clearly the Repair process, and address all questions to ensure client’s confidence
• Manage the R.O. Package and ensure all information is captured and accurate. This package must accompany the vehicle during the delivery
• Schedule Customers for repairs & assign Job Classification accordingly
• Order parts & arrange sublet repairs with vendors when required for each RO
• Organize Dealer sublet mechanical work
• Arrange Dealer Internal and Warranty work for repairs
• Adhere to all Insurance programs, procedures & guidelines
• Utilize daily insurance programs & tools (Progi/ APU/ ARMS/ Progi Sync)
• Capture all prior damages on vehicle inspection sheet including photos during walk-around
• Document and communicate service problems related to delays
• Work with the Production Supervisor on any repair related concerns/supplements
• Manage all arrangements for towing as well as costing against the RO, ensuring Insurance approval prior to pick up of tow
• Respond to and Arrange for any valet service tows or service as per Assured Claims Centre
• Communicate all customer requests and needs to appropriate team members
• Communicate updates with Customers & Insurance claims personnel
• Update Customers on progress of vehicle through-out production
• Confirm repair authorization, obtain customer signature and arrange rental for customer (if applicable)
• Provide 24 hour notice of vehicle ready for delivery to customer
• Personal delivery of the Vehicle to customer
• Provide all paperwork to repair facility in a timely manner (invoice/ assignments/ signed authorizations/ payment slips)
• Uphold Store policies regarding payments, purchases, documentation, etc.
• Support all team members when required
• Participate in daily production meeting with the Management Team, as required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
• Make appraisal follow-up calls with un-landed estimates (Batting Average / Close Sales)
• Uphold Assured’s Core Values: Honesty, Integrity & Respect
• Consistently demonstrates actions and behaviors supporting our “10 Promise”

Work Tools to be Utilized

• Scheduling Tool: Progi Calendar, Google Calendars
• Management Information System: Summit, Repair Centre
• Rental Management Systems: ARMS, Dial
• Comprehensive Knowledge of: Mitchell, Audatex
• Parts sourcing: Car-part, Progi, APU

Education and/or Experience Required

• Post-secondary education or equivalent
• A minimum of 1 year previous experience in a collision repair environment or a similar role

Required Skills/Abilities

• Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
• Sales driven, while successfully delivering great customer service
• Strong attention to detail and a high degree of accuracy
• Consistently demonstrates a successful client experience
• Communicate effectively, both verbally and in writing
• Ability to interpret work scope from vehicle estimates or work orders
• I-Car Registered (working towards Gold Class certification)
• Working knowledge of vehicle repairs practices
• Valid G-Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Compensation

Compensation Details:

$40,000- $60,000 per year

Compensation is commensurate with skill, education and experience.

Equal Opportunity

Assured Auto is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.