Director, Collections (6-month contract)

Director, Collections (6-month contract)

Join to apply for the Director, Collections (6-month contract) role at 407 ETR

Summary

The Director of Collections is a key member of the Customer Operations Department Team responsible for the strategic oversight of cash administration and collections and facilitating favorable outcomes related to contractual agreements with customers. The role requires direct relationships with Senior Executives and other leadership of the organization. The mandate requires non-adversarial leadership and a “strong sense of the customer” from a wide and diversified customer base spanning all customers.

Responsibilities

• Reporting directly to the VP, Customer Operations, maintain constructive relationships with other the Customer Operations Director, the Senior Management Team and Executive Leadership Team.
• Leadership and oversight of all collections, delinquent accounts, and collection agencies with a combined staff of 25-30 team members within the Collections Department and several Manager level direct reports.
• Oversee collections and contractual agreements to ensure performance targets are met.
• Leadership and oversight of all cash administration functions and interactions with banks and other payment processing institutions.
• Work with direct reports to successfully execute and implement prioritized opportunities.
• Prepare quarterly presentations to CEO and VP of Customer Operations on operations results and projects on the areas of collections.
• Collaborate with Customer Service and other areas to ensure and maintain fair collection and payments processing practices.
• Manage new contracts, extensions, amendments with vendors in collections and payment processing space.
• Build and explore new partnerships with vendors in payments, collections and contractual agreements.
• Achieve annual collection targets and maintain delinquency rates below established benchmarks and reduce Days Sales Outstanding (DSO) year-over-year.
• Improve customer satisfaction scores related to collections interactions.

Budgetary Administration

Technology & Digital Transformation

Risk Management & Compliance

Team Leadership and Management

Qualifications

About 407 ETR

Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.

407 International Inc. is the sole shareholder of 407 ETR and is owned by :

Learn more at 407etr.com

At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.

Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.

Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.

Seniority level

Director

Employment type

Full-time

Job function

Accounting / Auditing and Finance

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