Home Care Scheduling Clerk (Clerk III)

POSITION SUMMARY

Working within an interdisciplinary team, the Home Care Scheduling Clerk III is responsible for the scheduling and assignment of client visits by the Home Care Direct Service Nurse. The Home Care Scheduling Clerk III is also responsible for the administrative functions related to service implementation, scheduling, and maximizing services and resources.

RESPONSIBILITIES : Overview :

1. Maintains individual employee schedules in the Electronic Scheduling Program;

2. Responds to service requests and changes in services from the Home Care Case Coordinator and or Direct Service Nurse (DSN), and identifies staffing resources available;

3. Processes service requests according to priority through consultation with Home Care Case

Coordinator and / or DSN;

4. Provides assigned worker with assignment information;

5. Notifies assigned worker of resumption and / or termination of service;

6. Communicates with clients regarding scheduling as needed;

7. Maintains Home Care client information in accordance with established guidelines

7. Completes timekeeping responsibilities as applicable

8. Adheres to PHIA and FIPPA legislation;

9. Documents concerns and refers to their respective supervisor;

10. Responds to calls from staff

11. Plans and coordinates replacement staff as required as per Human Resource Policies and applicable Collective Agreements, consult with the Supervisor as needed;

12. Refers employee performance concerns to their respective supervisor;

13. Identifies self-learning needs to their respective supervisor as needed;

14. Works within the scope of the position;

15. Other duties as assigned.