Performance Engineer

Performance Engineer – TD

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line of Business

Technology Solutions

Pay Details

$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.

Customer Accountabilities

Performs controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate

Services applications / systems and provide a level of application / systems / operational availability that meets or exceeds established standards / service levels, while minimizing operational risk

Partners with key stakeholders to schedule changes of supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business

Continuously strives to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications / systems, ensuring availability targets are met

Provides effective day-to-day support for applications / systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction

Ensures timely notification and escalation of possible issues / problems, options and recommendations

Delivers effective and defect-free support, researching system issues / opportunities, overseeing the execution of recommendations, and maintaining accurate documentation

Identifies and addresses application and data issues and cross-capability and cross-release issues that affect application integrity

Acts as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria

Responsible for incident management (2nd level), monthly maintenance, state of health monitoring and SLA maintenance

Provides effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues

Improves stability of the production environment by assisting in setting up, maintaining and monitoring applications / system

Depth & Scope

Performs work on all aspects of the application / system support

May act as a reference for team members or clients

Tasks are moderate to highly complex and performed under minimal management supervision

Actively involved in resolving applications User experience, Stability, Scalability and Resiliency issues

May configure, upgrade, administer business applications in coordination with appropriate stakeholders

May develop scripts using appropriate tools to address gaps in the application / system, to simplify and enhance the application / system environment

Performs problem determination including data gathering and analysis

Works within a Platform POD

Education & Experience

Undergraduate degree or Technical Certificate

3+ years relevant experience

Well versed with E2E SDLC and PT lifecycle / methodologies with significant exposure to PT tools like JMeter / LoadRunner, able to develop automated scripts in Vugen / JMeter for complex protocols like JDBC / MQ / Citrix etc.

Ability to come up with approach to prepare Performance test strategy for large and complex programs, robust test data strategy and managing E2E deliverables

Good hands‑on exposure to APM tools like Dynatrace / AppDynamics & performance bottleneck analysis skills like Thread dump / Heap dump / DB analysis

Awareness of latest technology around Cloud, Big Data, Microservices, etc.

Should be able to provide technical support to peers and have problem solving skills

Ability to work in a collaborative team‑oriented environment and implementing best practices / process

Experience in working with Agile methodologies, exposure to Sprint planning and ability to identify and work on areas of improvement

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Banking

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