Talent.com
Cynet Systems
Desktop/Field Support TechnicianCynet Systems • Montreal, QC
Desktop/Field Support Technician

Desktop/Field Support Technician

Cynet Systems • Montreal, QC
30+ days ago
Job type
  • Full-time
Job description

Job Description:

Desired Skills And Experience:
  • Image and install software on Windows and Apple laptops/desktops, including IMAC (installations, moves, additions, and changes) and Remote support.
  • Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices.
  • Printer break-fix and installation.
  • Disposal, redeployment, and Asset reclaim.
  • Shipping coordination.
  • Data Backup and Data Recovery coordination.
  • Hardware Refresh.
  • Warranty and Out-of-warranty repair and replacement.
  • Depot Services.
  • Walk Up Support.
  • Spare parts management.
  • Executive (VIP) Support.
  • Audio and Video Support, including Health Checks.
  • Inventory and Asset Management – Depot Operations.
  • Coordinate with external vendors for dispatch support.
  • Identify and resolve hardware and software application conflicts.
  • Open and close service requests, as well as manage the classification, assignment, tracking and completion of requests or incidents.
  • Responsible for asset tagging and entering all incoming equipment into our asset management system.
  • Collaborate with cross-functional teams to properly onboard incoming new hires.
  • Ensure that hardware is properly assigned and updated in our management system.
  • Provide weekly reports on physical inventory counts, as well as record weekly outflows of hardware equipment.
  • Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.
  • Ensure that resolutions are consistent with company standards and policies.
Requirements/Qualifications:
  • Prefer 3-5 years IT experience, including technical training.
  • Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications.
  • Experience with imaging Windows 10 OS.
  • Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
  • Networked printer experience (queue creation, server maintenance, etc.).
  • Experience in using PC-based word processing, presentation, and e-mail software preferred.
  • Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
  • Outstanding customer service and interpersonal skills.
  • Excellent organizational skills and ability to prioritize tasks among many competing requests.
  • Experience working in or supporting a call center or help desk environment.
  • MCP and or A+ Certifications.
  • Aptitude for learning.
  • Excellent oral and written communication skills.
  • Ability to work in teams and in a team environment.
  • Able to lift up to 50 pounds.

Create a job alert for this search

Desktop/Field Support Technician • Montreal, QC

Similar jobs

Desktop Support Specialist

KTek ResourcingMontreal
Full-time

Direct message the job poster from KTek Resourcing.Provide comprehensive Windows 10/11 support to end users, ensuring high satisfaction levels.Serve as the first point of contact at the digital bar... Show more

 • Promoted

Desktop Support Engineer

Excis ComplianceMontreal
Full-time

Direct message the job poster from Excis Compliance.Senior IT-Recruiter at Excis Compliance Ltd.WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT CANADA!.Excis is a global IT support leader globally,... Show more

 • Promoted

Desktop Engineer L1

Iron Systems, IncLongueuil, Montérégie, CA
Full-time

Experience in providing VIP support and soft skills to handle users.Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software.Cons... Show more

 • Promoted

It store support technician

ArdeneLaval
Full-time

Nous sommes la destination ultime en Amérique du Nord et au-delà pour les vêtements, les chaussures et les accessoires de la tête aux pieds - le tout au meilleur prix.En 1982, nous étions détaillan... Show more

 • Promoted

Desktop Support– Field support

Raas InfotekMontreal
Full-time

Senior Technical Recruiter at Raas Infotek.Desktop Support – Field support.If they managed large engagements or at least user base site >.Them know the importance of SLA and aware how to prioritize... Show more

 • Promoted

Field Service Technician: Cash Automation & ATM Support

Burroughs, Inc.Montreal (administrative region), QC, CA
Full-time

A leading provider of payment and transaction technology in Montreal is seeking dedicated Service Technicians to support customers with cash automation and transaction technologies.This role involv... Show more

 • Promoted

Telecom Expense Management (TEM) Analyst - System One

System Onesaint-esprit, qc, ca
Full-time

Telecom Expense Management Analyst (Contract).Canada (9am – 5pm EST working hours).Global Technology / Enterprise IT.A large, multinational technology organization is seeking a.Telecom Expense Mana... Show more

 • Promoted

Technician - IT Helpdesk support L3

Air InuitDorval
Full-time

Air Inuit has been providing essential scheduled, charter, cargo and emergency air transportation services to Nunavik and beyond, 24 hours a day, 365 days a year, for 45 years.Owned collectively by... Show more

 • Promoted

Help Desk Support Technician [#4923]

Alteo Inc.Montreal
Full-time +1

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal.You will provide user support / customer service on Company supported computer applications and platfo... Show more

 • Promoted

Workload Automation(ESP/CAWA) Lead

LTIMindtreesaint-esprit, qc, ca
Full-time

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace.Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnan... Show more

 • Promoted

Cloud & Dedicated Hosting Provider Senior Ops. Architect

\"RMS\" Retail Marketing Solutions LLCsaint-esprit, qc, ca
Full-time +1

Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more

 • Promoted

Dayforce HCM Payroll Implementation Consultant - PayTech

PayTechsaint-esprit, qc, ca
Full-time

Note: Dayforce Payroll implementation experience required.Requires a strong Dayforce Payroll consultant who has directly led the payroll workstream and has hands-on experience configuring, testing,... Show more

 • Promoted

IT Support Technician on the Road

Actualisation: HR Solutions for BusinessesMontreal (administrative region), QC, CA
Full-time

Join our team as a Computer Technician, providing mobile IT support and installations, ensuring client satisfaction across all levels.You’ll leverage your technical skills on-site while communicati... Show more

 • Promoted

Remote Field Service Technician Supporting Automated Systems and Clients

Salvagnini America, Inc.Montreal (administrative region), QC, CA
Remote
Full-time

Elevate your career as a Field Service Technician with a focus on cutting-edge automation.Provide exceptional support to both customers and technicians, while enjoying a role that encompasses trave... Show more

 • Promoted

Desktop support

krg technology incMontreal
Full-time

Desktop Support at Montreal ,CA.Kindly forward me your resume, rate and contact details for further process.I also request you to forward this opportunity to your friends or colleagues; so that we ... Show more

 • Promoted

Field Technical Support Specialist

KARL STORZ North AmericaMontreal, Montreal (administrative region), CA
Full-time

Field Technical Support Specialist.Field Technical Support Specialist – Eastern Canada.As a global leader in endoscopic technology, we’re dedicated to delivering reliable, high-quality solutions th... Show more

 • Promoted

Support Analyst - Desktop

Squarepoint CapitalMontreal
Full-time

Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment.Candidate will interact onsite and remotely with users to pr... Show more

 • Promoted

Desktop Team Leader - Trading - $150,000-$250,000 CAD + Bonus

Hunter BondMontréal, Quebec, Canada
Full-time

Desktop Team Leader - Trading Base pay range: CA$150,000.The role: My client are seeking an Engineer turned Manager to Lead a globally dispersed Desktop Support team, in a busy Trading environment.... Show more

 • Promoted

Technician, AV Support (Onsite)

AVI-SPLMontreal
Full-time

This position is for onsite assistance only and is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on in... Show more

 • Promoted

Field Service Technician - Novolex

Novolexlaval, qc, ca
Permanent

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and ... Show more