Strategic Research and Insights Manager
Your division :
The Customer, Marketing and Communications team bring together all the key functional teams responsible for both bringing the customer to life for Bankwest and for bringing Bankwest to life for customers.
We create and deliver customer-led propositions, share ideas and insights to influence customer-led thinking across the business and create and deliver a compelling story across to help all of our audiences (colleagues, customers, the community, partners, stakeholders and the local government) understand who Bankwest is.
Your Team :
The Customer Strategy and Performance team is a multi-disciplinary team bringing together strategy, insights, analytics, digital technology and digital optimisation experts.
This team is responsible for defining the customer strategy for Bankwest and collaborating with other teams within the business to deliver optimal experiences for our customers, utilising data and insights to understand the context and opportunities at hand.
Your impact & contribution :
The Agile Insights Manager helps bring to life both the spoken and unspoken needs of our customers and delivers actionable insights through proprietary and commissioned research that helps Bankwest deliver best-in-class customer experience as a digital bank. You will lead key ad hoc strategic projects , including high-visibility initiatives as well as smaller UX / CX-related projects which are strategic imperatives for the bank.
Working extensively with stakeholders across all divisions of the bank, you will understand the business problem, identify the customer problem and determine the most appropriate research and insights methodology to uncover customer-focussed solutions that evolve the experience Bankwest has to offer.
It’s an exciting time for an experienced research professional who has the passion for driving change within a transforming business.
Your reporting line :
You will report to Senior Manager Customer Strategy within the Customer Strategy and Performance team to deliver timely, relevant and actionable customer insights into customer-centric design-thinking and solution development processes :
Your responsibilities
Customer experience, product and service design :
Simplicity & continuous improvement :
Divisional representation & stakeholder management :
Supplier management :
Your skills & experience
Your qualifications :
Strategic Research and Insights Manager • Perth Central